Customer Service Representative

3 days ago


Delhi, India CZARINA Full time

Hiring: Customer Service Representative – Luxury Fashion (Full-Time, On-Site) Chattarpur Hills Mehrauli Delhi11:00 AM – 7:00 PM | 6-day work weekAbout Czarina Czarina is a global luxury resort-wear house known for its hand-embellished couture kaftans , elevated silhouettes, and exquisite craftsmanship.Rooted in artistic expression and feminine elegance, Czarina creates collections that celebrate confidence, individuality, and effortless luxury .With a strong presence across international retail, e-commerce, and marketplaces , we are driven by our commitment to premium quality and exceptional service.Role Overview We are seeking a refined, proactive, and customer-centric professional to join our Delhi office as a Customer Service Representative .This role requires someone who understands luxury service etiquette, communicates gracefully, and can handle global customers with poise and efficiency.Key Responsibilities ✨ Handle customer communication across Instagram, WhatsApp, phone & email✨ Manage domestic & international orders, shipping coordination, returns/exchanges✨ Liaise with warehouse & logistics to ensure seamless order fulfilment✨ Maintain CRM & order systems with accuracy and attention to detail✨ Deliver a warm, premium, solution-oriented experience to every customer✨ Assist with marketplace queries (Amazon/Flipkart – preferred experience)About You ✅ Excellent English communication (written & spoken)✅ Prior experience in customer service (luxury/retail/fashion preferred)✅ Social media messaging & e-commerce customer support experience✅ Strong follow-up & coordination skills✅ Calm, polished, customer-first approach✅ Tech-savvy with basic CRM/order management knowledgeWhy Join Us Work with a global luxury brandBe part of a creative, high-performance fashion environmentGrowth opportunities as the brand expands globallyRepresent a brand admired for elegance, artistry & craftsmanshipApply Now Send your resume & short cover letter to: or WhatsApp Subject: Customer Service Representative – DelhiJoin Czarina and be the voice behind an unforgettable luxury experience.



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