Customer Success

2 weeks ago


Kanpur, India A factory automation company (Funded Startup) Full time

Responsibilities:Key Responsibilities1. Customer Onboarding & ImplementationCoordinate end-to-end onboarding of new clients onto Df-OS.Conduct training sessions for users at all levels (operator to management).Track onboarding progress and ensure timely go-live.2. Customer Engagement & Relationship ManagementBuild strong relationships with plant teams, business heads, and decision-makers.Conduct regular review meetings to assess usage, adoption level, and client satisfaction.Act as the escalation point for customer queries and concerns.3. Product Usage MonitoringMonitor Df-OS usage across modules via dashboards.Identify gaps in adoption and suggest necessary interventions.Track active users, module utilization, and workflow adherence.4. Issue Resolution & CoordinationLog, track, and close customer-reported issues in coordination with the technical team.Ensure timely communication with clients regarding updates and resolutions.Validate reported issues by checking device connectivity, user errors, and configuration mismatches.5. Renewal & Retention ManagementTrack license renewal timelines and proactively engage clients for timely renewals.Share renewal summaries, agreements, and commercials with clients.Work with internal teams to ensure smooth invoicing and



  • Kanpur, India Diligente Technologies Full time

    Client is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...


  • kanpur, India beBeeRelationshipBuilding Full time

    Customer Success Specialist Job DescriptionThe Customer Success Specialist role is a key position that plays a vital part in driving business growth and customer satisfaction.Greet customers approaching the end of their subscription cycle, communicating timely and personalized messages to promote renewal and continued engagement.Understand customer needs,...


  • Kanpur, India Zarthi Full time

    Job Title: Customer Success Specialist (3Exp to 5Exp )Type: Full TimeLocation - Noida, BangaloreAbout CompanyZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we...


  • Kanpur, Uttar Pradesh, India Ashvvy Investment Pvt. Ltd. Full time

    CSA JD:Customer Success Associate : Job DescriptionRole DescriptionThis is a full-time on-site role as a Customer Service Representative at Ashvvy Investment Pvt. Ltd. located in Kanpur. As a Customer Service Representative, your day-to-day tasks will involve providing exceptional customer support, handling tasks given by the Sales and Relationship...


  • Kanpur, India Innovaccer Full time

    Customer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...


  • Kanpur, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team...


  • Aligarh, Kanpur, India Vision Educational & Charitable Trust Full time

    Own school onboarding, teacher training, and product adoption so that every onboarded school actually uses EduBuddy meaningfully and is ready for renewal.This role converts sales into success. Required Candidate profileKey Responsibilities School Onboarding & Activation, Teacher Training & AdoptionConduct online/offline teacher trainings, Customer...


  • Kanpur, Uttar Pradesh, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...


  • Kanpur, Uttar Pradesh, India Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Sales Success Manager

    2 weeks ago


    Kanpur, India Eqaro Guarantees Full time

    Position: Sales Success ManagerLocation: NoidaCompany: Eqaro GuaranteesCompany DescriptionEqaro Guarantees is a technology-led Financial Guarantees company based in Noida, India. As a pioneer in the industry, Eqaro is committed to fostering economic growth by offering guarantees in lieu of collaterals and cash for individuals, entrepreneurs, and businesses....