Customer Success Analyst- PST/Night shift
2 days ago
Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies.Key ResponsibilitiesAct as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).Monitor key customer health metrics and take action on churn risks or upsell opportunities.Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.RequirementsBachelor’s degree in business, Communications, Marketing, or related field.4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.Proven ability to craft engaging and strategic customer success emails and campaigns.Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.Experience with HubSpot CRM or similar tools is highly preferred.Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.Will be working US Pacific Standard Time.
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Customer Success Analyst
1 day ago
Kanpur, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Customer Success Analyst
2 days ago
Kanpur, India Diligente Technologies Full timeClient is a fast-growing AI-powered Source-to-Pay platform. With lightning-fast deployment, a new digital front door for everyone to converse with the information you need, and plug-and-play integration, client rapidly turns scattered, unmanaged spend into managed spend, which becomes actionable spend and ultimately, tangible savings. We're passionate about...
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Sales Executive Night Shift Work from Office
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Kanpur, Uttar Pradesh, India Aarav Tech Services Llp Full time ₹ 3,00,000 - ₹ 9,00,000 per yearShift Timing: Night Shift (International Calling) 9 PM-6.30 AMRole & responsibilitiesMake outbound calls to international clients to promote and sell company services.Identify prospects, generate leads, and convert them into business opportunities.Build and maintain strong client relationships for repeat business.Achieve monthly sales targets and...
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Customer Success Specialist
2 days ago
Kanpur, India Zarthi Full timeJob Title: Customer Success Specialist (3Exp to 5Exp )Type: Full TimeLocation - Noida, BangaloreAbout CompanyZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we...
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Kanpur, Uttar Pradesh, India Aarav Tech Services Llp Full time ₹ 3,60,000 per yearBusiness Development Associate (Digital Marketing) Night ShiftLocation: P Road, Kanpur | Salary: 30,000+ | Company: Aarav Tech Services LLPAbout the RoleWe're scaling fast and need a biz-dev pro who actually understands digital marketing end-to-end. You'll be the driving force bringing in clients who need SEO, PPC, SMM, web design, branding, and the whole...
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Customer Success Specialist
1 day ago
Kanpur, India Zarthi Full timeJob Title: Customer Success Specialist (3Exp to 5Exp )Type: Full TimeLocation - Noida, BangaloreAbout CompanyZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support,...
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Customer Success Associate
3 days ago
Kanpur, Uttar Pradesh, India Ashvvy Investment Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCSA JD:Customer Success Associate : Job DescriptionRole DescriptionThis is a full-time on-site role as a Customer Service Representative at Ashvvy Investment Pvt. Ltd. located in Kanpur. As a Customer Service Representative, your day-to-day tasks will involve providing exceptional customer support, handling tasks given by the Sales and Relationship...
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Head of Customer Success Operations
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Kanpur, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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Head of Customer Success Operations
2 weeks ago
Kanpur, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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AI Analyst
4 weeks ago
Kanpur, India Aventis Solutions Full timeAventis Solutions is igniting the AI revolution: Now, our tech partner is establishing a new AI Innovation Hub in Pune, India, and we are hiring AI Business Analysts to play a pivotal role in bridging the gap between business stakeholders and technical AI teams. The roles are central to shaping how AI solutions are scoped, delivered, and adopted across a...
