HCLTech | HCL Tech _ Hiring SME _OTC Billing
1 day ago
The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.
Years of experience required - 4 - 7 Years (only) in to OTC Billing
Interested candidate can share your profile to with below given details.
Notice Period:
Total Years of experience in OTC Billing:
Current CTC:
ECTC:
Current Location:
Key components of success will include:
Achievement of monthly/quarterly targets and SLA
Regular communication to Team Leader
Robust escalation process.
Resilient under pressure and ability to quickly adapt to unforeseen work demands.
Committed approach to team work.
Major Responsibilities:
Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items.
Monitoring of billing holds
CFM activity
Manual meter reading entry on behalf of customers/Partners
Identifying system issues and logging Solution Manger tickets to resolve
Ensure business targets on billing completeness, quality and timeliness are achieved.
Driving connectivity to ensure billing quality
Promote Portal usage – self-service for meter reading entry
Able to work under pressure and reach targets to the best of your abilities.
Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution.
Point of escalation for team members for complex billing issues.
Mentor for team, supporting and coaching on an ongoing basis.
Support any ad hoc duties as required.
To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
To ensure strict adherence to IC & Sarbox requirements
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