Deputy Manager/Manager
4 days ago
Role Summary
Ideate, Design and Implement customer experience during pre-in-post learning programs for global audiences comprising of learners (entry-leadership) from various industries. Develop and nurture customer/learner/partner relationships as part of executive education engagements.
Plan, organise and manage internal ops, primarily - Hospitality, Travel, Finance, Partnerships
Responsibilities
Manage overall Customer Experience, which is a part of the entire Learning Journey of participants, faculties and organisations engaging with Ahmedabad University
- End to end Event Design and management
- Hospitality and Travel Management
- Customer Relationship Management
Liaise with the Learning Experience Manager (peer) to achieve overall customer engagement satisfaction and own the design and implementation part of the Customer Experience
- Customer Experience Process design and implementation
- Lead all customer immersive experiences
Manage Partner Management and Internal Finance operations for Executive Education
Key Skills:
- Strong event/hospitality management skills to organise events/programs of scale and complexity
- Pleasant personality with Strong English communication and writing skills
- Customer engagement and relationship building
- Working knowledge with computers, specifically MS Suite, Zoom/VC usage, tech-savvy
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