Deputy Manager/Manager

1 month ago


ahmedabad, India Ahmedabad University Full time

Role Summary

Ideate, Design and Implement customer experience during pre-in-post learning programs for global audiences comprising of learners (entry-leadership) from various industries. Develop and nurture customer/learner/partner relationships as part of executive education engagements.

Plan, organise and manage internal ops, primarily - Hospitality, Travel, Finance, Partnerships


Responsibilities

Manage overall Customer Experience, which is a part of the entire Learning Journey of participants, faculties and organisations engaging with Ahmedabad University

  • End to end Event Design and management
  • Hospitality and Travel Management
  • Customer Relationship Management


Liaise with the Learning Experience Manager (peer) to achieve overall customer engagement satisfaction and own the design and implementation part of the Customer Experience

  • Customer Experience Process design and implementation
  • Lead all customer immersive experiences


Manage Partner Management and Internal Finance operations for Executive Education


Key Skills:

  • Strong event/hospitality management skills to organise events/programs of scale and complexity
  • Pleasant personality with Strong English communication and writing skills
  • Customer engagement and relationship building
  • Working knowledge with computers, specifically MS Suite, Zoom/VC usage, tech-savvy


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