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Client Servicing Manager
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1. Client Relationship Management: -Ensure team adherence to the client's brand identity, core values, and USPs to execute digital strategies effectively. -Develop and maintain strong, trusting relationships with clients. -Develop comprehensive brand plans that align with the client's long-term objectives and marketing goals. -Serve as the primary point of contact for all client inquiries, requests, and concerns. -Regularly communicate with clients to understand their needs, objectives, and feedback. -Client onboarding 2. Coordination and collaboration: -Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects. -Coordinate project timelines, budgets, and deliverables to meet client expectations. -Collaborate with seniors and other departments to conduct brand analysis and extract valuable insights from the data and reports. 3. Quality Check: -Supervise Quality Check and posting on social media platforms. -Attend shoots and music recordings. 4. Timelines and Schedules: -Prioritizing tasks and maintaining timelines and schedules. -Prioritize tasks across various brands ensuring the timely & accurate delivery of client work. -Promptly responding to emails. 5. Research: - Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention - Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively. - Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs. 6. Team Management: -Conduct weekly team meetings to track progress, provide feedback, and mentor teams for proactive problem-solving on client-side and internally -Promote a culture of research and self-development within the team while organizing regular one-on-one feedback discussions with team members 7. Communication: -Communicate regularly with team members to provide updates on status and upcoming deadlines, fostering a collaborative working environment. -Act as POC for internal and external escalations in case the juniors are unable to resolve a problem. 8. Reports: -Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation -Review reports created by juniors for social media and brand analysis. -Review and vet the campaign cost sheets, and financial trackers and create presentations for client and internal meetings. -Lead JSRs to be able to align tasks properly. 9. Time Management: -Following of internal TATs, tasks prioritization, and timely delivery of work. 10. Vendor Management: -Ensure smooth Vendor Management, invoicing, and timely payments.
