Client Servicing Manager

12 hours ago

Mumbai, India TIGI HR Full time

Job Tittle : Client Servicing Manager


Experience : 5+ Years


Location : Bangalore


delivering exceptional client service, ensuring that international relocations and assignments are handled smoothly

and efficiently. The ideal candidate will have strong experience in client management, a thorough understanding

of global mobility processes, and a commitment to delivering high-quality service.


Desired qualification-

➢ Minimum of 5-8 years of experience in client servicing or a related field, with a proven track record of

managing client relationships and service delivery.

➢ Excellent client management and communication skills, with the ability to build and maintain strong client

relationships.

➢ Proven ability to resolve complex issues and manage client expectations effectively.

➢ Strong organizational and multitasking skills, with attention to detail and a focus on service excellence.

➢ Must have experience in using google dashboards & MS Excel-Pivots

➢ Proficiency in global mobility software and systems is a plus.

The Client Accounts Manager is responsible for managing and enhancing client relationships. This role focuses on


Key Responsibilities:


1. Client Relationship Management:

➢ Serve as the primary point of contact for clients regarding global mobility services, ensuring a high

level of satisfaction and addressing any concerns or issues.

➢ Build and maintain strong relationships with clients, understanding their needs and providing

tailored solutions to meet their requirements.

➢ Proactively manage client expectations and deliverables, ensuring timely and effective service

delivery.

2. Service Delivery :

➢ Oversee the execution of global mobility services, including expatriate management, relocation,

immigration, and tax compliance.

➢ Coordinate with internal teams and external vendors to ensure seamless service delivery and

address any service-related issues.

➢ Monitor service levels and performance metrics, ensuring that client expectations and service

standards are met or exceeded.

3. Client Communication and Reporting:

➢ Prepare and deliver regular updates and reports to clients on the status of their global mobility

programs, including performance metrics and key milestones.

➢ Communicate effectively with clients to provide information, address concerns, and share insights

on global mobility matters.

➢ Gather and analyze client feedback to drive continuous improvement in service delivery and client

satisfaction.

4. Problem Resolution:

➢ Act as a key problem solver for client issues, managing complex situations and ensuring timely and

effective resolution.

➢ Implement and manage processes for handling client complaints and escalations, ensuring that

issues are resolved to the client’s satisfaction.

5. Process Improvement:

➢ Identify opportunities for process enhancements and work on initiatives to improve the efficiency

and effectiveness of client servicing operations.

➢ Collaborate with internal teams to implement best practices and innovative solutions to enhance

the client experience.

6. Team Collaboration and Support:

➢ Work closely with the global mobility operations team to ensure alignment and coordination in

service delivery.

➢ Provide guidance and support to team members on client-related matters, ensuring consistent and

high-quality service.

7. Compliance and Risk Management:

➢ Ensure that client servicing operations adhere to relevant international laws, regulations, and

company policies.

➢ Stay informed about changes in global mobility regulations and ensure compliance in client

servicing activities.

➢ Implement risk management practices to mitigate potential compliance and operational risks.


Additional Information:


• Some travel may be required to support client needs and attend relevant meetings or events

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