Senior Innovation and Technology Analyst

4 hours ago

India Delta Air Lines Full time

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Perform comprehensive manual and automated accessibility audits and assessments of our digital products, websites, and applications, identifying potential barriers and suggesting improvements to meet relevant accessibility standards. Figma, Adobe XD) to identify accessibility issues before development. Develop and implement accessibility policies and guidelines, staying up to date with the latest accessibility regulations (e.g. Collaborate with cross-functional teams, including other accessibility specialists, developers, designers, content creators, and product managers, to ensure accessibility considerations are integrated into the development lifecycle from the early stages. A bachelor's degree in business, Technology, Human-Computer Interaction Work Experience: ~3+ years of experience in implementing tools, processes, and procedures to enforce web and mobile application accessibility standards. In-depth knowledge of accessibility guidelines (WCAG, ADA, Section 508) and assistive technologies (Screen Reader Testing and Keyboard Navigation Test, JAWS, NVDA, AXE, WAV or any similar tools) used by individuals with disabilities. Proven experience in conducting accessibility audits, creating remediation plans, and implementing accessibility standards in various digital environments. Work with UX designers, developers, QA testers, and product managers. Strong problem-solving skills to identify and address accessibility challenges in creative and efficient ways. A genuine passion for advocating for users with disabilities and a user-centric approach to accessibility solutions. Inclusive Design Principles: Ability to design for visual, auditory, motor, and cognitive disabilities. Legal & Regulatory Knowledge: ADA, Section 508, AODA, and other regional laws. (Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach. Previous retail and e-commerce experience is highly desirable. Experience with HTML, CSS and JavaScript. Experience with Agile Methodologies. Experience with automated accessibility testing frameworks. Knowledge of airline industry digital platforms and customer experience requirements.

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