Network voice and collaboration architect

3 weeks ago

Bangalore, India Wipro Full time

Experience : 12+ Years of experience.

Location - PAN India Key Responsibilities: Supporting the Sales team in managing and maximizing customer relationships Keeping current with all technical details of the Network Collaboration services of Wipro Working closely with our customers in a pre-sale’s role, to understand their technical requirements and explain technical solutions Preparing compelling commercial proposals after gather customer needs and agreeing on detailed specifications Support in developing network voice support and solutions based on market trends Preparing and conducting technology demonstrations in customer-facing situations and needs Liaising with internal and external stakeholders and acting as a representative of Wipro always Incubation partnering new partners generating revenue Person Specification Experience: Commercial awareness, an understanding of the sales-cycle process and ability to build customer relationships and trust.

Ability to manage and interpret customer requirements A confident, professional personality and style, able to present at customer meetings, seminars, training sessions and trade shows Strong problem-solving skills with excellent attention to detail and a focus on delivering results Foreign language skills in one or more of French, German, Spanish or Italian would be highly beneficial but not essential Help the team to be able to solution, sell, deliver cloud collaboration and contact center solutions to clients.

Readiness includes: Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to work effectively in a remote, virtual, global environment A willingness to travel as required, including Europe, USA and APAC countires Key Competencies and Skills: A relevant technical degree (or equivalent qualification) in Engineering Experience in technical solution architecting or pre-sales customer facing situations At least 6 years recent relevant experience, data/voice network design, implementation, and management In depth knowledge of IP telephony and Unified communication – Cisco Webex Calling, Microsoft Team, Zoom Phone & Ring Central would be preferable.

In depth knowledge of Video – Polycom, Crestron, Yealink, Zoom Phone & Pexip would be preferable.

Knowledge of Telecom Expense Management – MDSL, CASS INFO, Tangoe would be preferable.

Knowledge of CCaa S Solution - Webex Contact Center, Genesys , Five9 & Amazon Connect, NICE.

Minimum 3 years of experience in delivering cloud solutions such as Cisco Webex Calling, NICE & Webex Contact Center Hands on experience developing or supporting Collaboration solution in cloud solution Good to have UC & CC Cloud Solution certification.

Good to have knowledge of one of the programming languages or scripting languages such as Node.js, Python, Java, C# Good to have knowledge in building integrations across WFM, CRM, Unified Communications, and contact centers Familiarity and/or experience with public cloud infrastructures and technologies such as Google Cloud Engine or Microsoft Azure will be a plus Shall have knowledge of Network tool understanding of Fault, Performance and provisioning like CA, Cisco etc.

Overall solution understanding of IT infrastructure across data center.

Demonstrable experience working in a similar role in at least one of the key target vertical market sectors

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