Tech Manager

Position Title: Tech Manager  Location: Kolkata (On-site) Reporting to: Board of Directors Company: Opvia.in Compensation: Up to ₹9 LPA Experience : 5+ years of experience in leadership, with at least 3 years in a senior operational or P&L role. About Opvia.in Opvia.in offers an end-to-end offshore hiring platform that streamlines talent recruitment, onboarding, virtual infrastructure setup, and ongoing team management for international companies. Clients benefit from up to ~80% cost savings, full transparency, and dedicated remote teams handled operationally (legal, compliance, HR, payroll). The company operates at the intersection of global remote work, offshore talent management, and delivery of high-quality dedicated remote teams for clients. As the Tech Manager, you will shape the strategic and technical direction, drive growth, ensure operational excellence, and guarantee Opvia.in fulfills its mission of enabling business expansion beyond borders for its clients. Role Overview We are seeking a tech-savvy, growth-oriented leader to drive Opvia.in into its next phase of expansion. The ideal candidate combines technical expertise with operational and business leadership , able to scale service-based businesses while leveraging technology to improve client delivery, internal processes, and automation. With a capable HR team already in place, your focus will be on building operational excellence, driving sales and marketing support, strengthening client delivery systems, and integrating technology across workflows . Key Responsibilities 1. Strategy & Growth Define and execute the company’s strategic roadmap to position Opvia.in as a global leader in offshore team building. Identify and expand into new markets, industries, and client segments. Build strategic partnerships with global companies, accelerators, and venture-backed firms seeking offshore teams. 2. Operations, Delivery & Technology Integration Oversee day-to-day operations ensuring seamless delivery across recruitment, onboarding, compliance, and client servicing. Streamline systems and processes for scalability, from client onboarding to infrastructure and remote team management. Implement measurable KPIs for operational efficiency, client satisfaction, and turnaround time. Drive technology integration and automation across operational workflows. Evaluate, implement, and optimize tools, dashboards, and platforms that enhance client experience and operational efficiency. Collaborate with product and tech teams to improve client-facing systems and internal platforms. 3. Sales & Marketing Support Partner with the business development team to support customer acquisition and retention initiatives. Provide insights on tech-enabled solutions that improve client delivery and value. Assist in pricing, retention, and upselling strategies from a technology perspective. 4. Leadership & Culture Lead senior managers across operations, client delivery, and technology. Maintain a high-performance culture focused on ownership, client value, and transparency. Collaborate closely with HR for workforce planning and leadership development. Qualifications Bachelor’s degree in Engineering, Computer Science, or a related technical field (mandatory). MBA or equivalent business qualification preferred. 5+ years of experience in leadership, with at least 3 years in a senior operational or P&L role Proven technical experience managing software, platforms, or digital systems in a business environment. Experience scaling a service-based or outsourcing/offshoring company. Strong understanding of B2B marketing, sales funnels, and client relationship management. Demonstrated success in operational efficiency, systems building, and revenue growth. Excellent communication, negotiation, and decision-making skills. Desired Attributes Tech-savvy operator: understands how technology drives service delivery, automation, and client experience. Hands-on leader: willing to dive into operations, process optimization, client strategy, and technical problem solving. Structured thinker: data-driven, analytical, and execution-oriented. Global communicator: comfortable speaking in English and working with international clients and partners. Sales-minded: supports business growth by leveraging technology solutions. Success Metrics We are looking for somebody young and enthusiastic Operational scalability and process automation achieved. Growth in revenue, client base, and profitability. Increased client retention and satisfaction. Expansion into new markets or service segments. Strength of internal systems, tools, and delivery infrastructure.