Customer Support Executive

3 days ago


Faridabad, India NAZZTEC Full time

Job Title: Customer Support Executive (Inbound & Outbound)Location: Gurgaon✨ Role OverviewWe are looking for a dynamic and customer-focused Customer Support Executive to manage inbound and outbound interactions with customers, channel partners, architects, and interior designers. The role demands outstanding communication skills, a strong customer-first mindset, and the ability to handle premium clientele.Key Responsibilities✔ Handle inbound calls and address customer inquiries✔ Provide accurate information across product categories: Laminates, Veneers, Flooring, Doors, Plywood & Chipboards✔ Resolve complaints, service requests, and product queries within defined timelines✔ Maintain detailed CRM records and documentation✔ Conduct outbound calls to qualify leads from marketing campaigns, exhibitions, and digital inquiries✔ Schedule appointments for the sales team & conduct periodic follow-ups for conversion✔ Upsell / cross-sell complementary products where relevant✔ Collect feedback and relay insights to internal teams for improvement✔ Ensure exceptional customer satisfaction and relationship-buildingRequired Qualifications & ExperienceMinimum 1 year of experience in a customer-facing role (preferably handling premium/high-value products)Graduate in any disciplineExperience in building materials / interior décor industry preferredFamiliarity with CRM & MS Excel is an added advantageSkills Required⭐ Excellent verbal & written communication in English and Hindi (regional language is an advantage)⭐ Strong interpersonal & objection-handling skills⭐ Multitasking, time management & organizational skills⭐ Positive attitude, team player, and customer-centric mindset#CRM #ClientHandling #CustomerSatisfaction #LeadFollowUp #ProfessionalCommunication #RelationshipManagement #ProblemSolving #CrossSelling #Upselling



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