Junior Analyst

4 weeks ago

bangalore, India Razorpay Full time

Roles and ResponsibilitiesMonitor transactions/ merchants to identify risk/fraud and take necessary action immediately.Handle transaction queries in case of discrepancies where disputes arise from the customer.Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.Speak to merchants or customers to understand and address queries/concerns.Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.Skills and ExperienceBachelor's Degree.Freshers, knowledge about a customer support app or CRM , such as freshdeskKnowledge of Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines in brief, reason code in relation to fraud chargebacks.Interpersonal skills - Friendly and pleasant demeanor over phone and emailCommunication skills - Exceptional verbal and written communicationListening skills - Understand, anticipate and resolve queries arising from various stakeholdersAttention to detail and accuracy - Excellent orgaizational skills and multitasking skills. Identify anomalies or suspicious behaviours.

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