Customer Success Specialist/ Career Counsellor

3 weeks ago


India Moonpreneur Inc Full time

Job Description: A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students. Key Responsibilities: ● Ability to call US Customers to explain about our program. ● Follow up with customers to ensure about the classes. ● Be able to get trained and take trial classes. ● Manage client relationships, take feedback and resolve any issues or conflicts. ● Establish and expand relationships with Clients based in the US , UK . Desired Candidate Requirements: ● Prior experience with customer service and call centre in relevant job roles. ● Must have a pleasant personality to engage in meaningful conversation. ● Should have good communication skills and should be a good listener. ● Candidates should be fluent in English ● Knowledge of US localisation is desirable. ● Understanding of US Accent is plus Job Type :-● Full-time ● Night Shift (11 pm- 8 am)● Remote



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