Customer Success Specialist/ Career Counsellor

4 weeks ago


India Moonpreneur Inc Full time

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers

about our product and service. He is also responsible for handling questions, comments and

complaints regarding a particular business. Their ultimate goal is to provide positive customer

experiences by enhancing relationships between them. He may also be required to give trial

classes to potential students.


Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centre in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localisation is desirable.

● Understanding of US Accent is plus


Job Type :-

● Full-time

● Night Shift (11 pm- 8 am)

● Remote



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