Remote - Sales / Customer Service Agent
6 days ago
We’re looking for a confident, conversational, and process-driven Customer Service & Sales Support Agent to join our growing customer service and sales function.
Your focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. instead, you’ll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.
You’ll also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.
As a Customer Service & Operations Support Agent, your main goals will include:
Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
Customer Experience: Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.
Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.
Shifts: Monday to Friday, 13.Compensation & Benefits
Time Off: 20 days of annual leave plus 11
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