DigitalTek Solutions | Customer Service Manager | india
2 days ago
Company Description
With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various industries including banking, finance, insurance, manufacturing, automotive, and more. Our commitment to excellence and deep industry knowledge ensures we meet the evolving needs of our clients with precision and innovation.
Follow our LinkedIn page for the latest job updates at DigitalTek Solutions
Job Title: Customer Service Manager
Location: 100% work from home
Job Overview:
We are seeking a motivated and experienced Customer Service Manager to lead our customer support team and ensure excellent service delivery. The Customer Service Manager will oversee daily operations, manage team performance, and implement strategies to enhance customer satisfaction and loyalty. This role requires strong leadership, problem-solving skills, and a customer-focused mindset.
Key Responsibilities:
- Supervise and lead the customer service team, providing training, support, and performance feedback.
- Develop and implement customer service policies, procedures, and standards to ensure consistent service quality.
- Monitor and analyze customer service metrics, including response times, resolution rates, and satisfaction scores.
- Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
- Collaborate with other departments to address customer issues and improve service delivery.
- Identify opportunities for process improvements and implement changes to enhance efficiency.
- Prepare and present regular reports on customer service performance and trends to senior management.
- Stay updated on industry trends and best practices to ensure the team remains competitive.
- Recruit, onboard, and retain top talent for the customer service team.
- Foster a positive and customer-centric culture within the team.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience).
- Proven experience in a customer service or supervisory role.
- Strong knowledge of customer service principles, practices, and tools.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data and use insights to drive improvements.
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple priorities and work under pressure.
Why Join Us?
- At DigitalTek Solutions, we foster a collaborative and innovative work environment where you will have opportunities to grow professionally. You will gain hands-on experience working on cutting-edge projects, receive mentorship from industry experts, and be part of a supportive team committed to your success.
-
DigitalTek Solutions | Data Analyst | india
1 week ago
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving a...
-
india DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
india DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
india DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
india DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
Customer Service Manager
2 days ago
India DigitalTek Solutions Full timeJob description Company Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital...
-
Customer Service Team Lead
3 days ago
India DigitalTek Solutions Full timeJob DescriptionAt DigitalTek Solutions, we are seeking an experienced Customer Service Team Lead to oversee our customer support team and ensure exceptional service delivery.About the Role:Supervise and lead a team of customer service representatives, providing guidance, coaching, and performance feedback.Develop and implement effective customer service...
-
Data Analyst
1 week ago
India DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving a...
-
Data Analyst
1 week ago
India DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving a...
-
Data Analyst
1 week ago
India DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving a...
-
Project Manager
3 days ago
India DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various...
-
Project Manager
2 days ago
India DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
Finance Manager
2 days ago
India DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
-
Human Resources Manager
3 days ago
India DigitalTek Solutions Full timeCompany DescriptionWith over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving various...
-
Human Resources Manager
2 days ago
India DigitalTek Solutions Full timeCompany Description With over a decade of expertise, DigitalTek Solutions is a trusted provider of managed services staffing, staff augmentation, and IT consulting, delivering tailored solutions to Fortune 1000 companies across North America. We specialize in connecting top talent with opportunities in the IT, Engineering, and Digital sectors, serving...
