Marketing Retention Manager

7 hours ago

Navi Mumbai, India Nap Chief Full time

Retention & CRM Manager @ Nap Chief Location: Turbhe, Navi Mumbai (On-site) Experience: 4–7 years As our Retention & CRM Manager , you’ll be the architect of how customers experience Nap Chief — from their first order to becoming lifelong loyalists. You’ll blend data, empathy, and creativity to build journeys that make every family feel seen, valued, and delighted. #Build and guide a cross-functional Retention + CRM team that brings together strategy, analytics, and creativity. Map and continuously improve lifecycle touchpoints across email, SMS, push, WhatsApp, and web. Ensure the experience is seamless, consistent, and emotionally resonant at every stage. ⚙️ Data, Cohorts & Insights Work closely with Growth, CX, and Brand teams to align messaging with ongoing campaigns, product drops, and launches. Implement robust A/B testing frameworks to refine journey timing, tone, offers, and creatives. Present weekly and monthly retention reports with data-driven insights and actionable next steps. #Customer Success & Experience Frameworks Define tone of voice, escalation paths, SLAs, and feedback loops to deliver a consistent and premium support experience. Lead customer storytelling initiatives — turning user insights and experiences into stories that guide our brand and product evolution. #Proven ability in CRM segmentation, lifecycle automation, and data analytics. Strong leadership and team management skills. Collaborative mindset — able to bridge Marketing, Product, and Ops seamlessly. Analytical sharpness with a creative spark — balancing numbers and narratives effortlessly. Experience with A/B testing, offer planning, and campaign cadence optimization. A natural storyteller who can humanize data and inspire action. Above all — a deep empathy for customers and a genuine drive to make every experience meaningful. #Be part of a fast-growing D2C brand redefining kidswear in India. Work in a creative, data-driven environment where ideas turn into action fast. Own your work — every project directly impacts how families experience our brand. If you live for data-driven creativity, thrive on crafting delightful customer journeys, and love building brand loyalty — let’s talk. WeAreHiring #RetentionManager #CRM #D2C #NapChief #CustomerExperience #Klaviyo #MoEngage #GrowthMarketing #CustomerJourney #Loyalty

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