Kore.ai Developer

2 weeks ago

Bengaluru, India AppXcelerate Solutions Pvt Ltd Full time

Position: Kore.ai DeveloperLocation: Bengaluru (2 days in a week WFO)Experience: 3–8 years (minimum 2+ years in Kore.ai development)Employment: Type: FreelanceAbout the RoleWe are seeking a skilled Kore.ai Developer to design, build, and optimize conversational AI bots and virtual assistants using the Kore.ai platform. The ideal candidate will have hands-on experience in chatbot development, natural language processing (NLP), and integrating enterprise systems to deliver seamless customer and employee experiences.Key Responsibilities- Design, develop, and deploy chatbots and virtual assistants on the Kore.ai platform.- Configure and customize conversational flows, dialog tasks, NLP models, and integrations.- Build and maintain integrations with enterprise systems (CRM, ERP, IVR, APIs, Databases, etc.).- Implement multi-channel deployments (Web, Mobile, WhatsApp, Microsoft Teams, Slack, IVR, etc.).- Work with business analysts and stakeholders to gather requirements and map them to chatbot use cases.- Optimize NLP/NLU models for improved intent recognition and entity extraction.- Monitor bot performance, generate analytics reports, and enhance conversations based on user feedback.- Ensure security, compliance, and scalability in chatbot solutions.- Troubleshoot and resolve issues in bot design, functionality, and integrations.- Collaborate with cross-functional teams (developers, testers, product owners, business teams).Required Skills & Qualifications- Strong hands-on experience with Kore.ai Bot Builder Platform.- Experience in chatbot development, dialog design, and conversational flow creation.- Knowledge of NLP/NLU concepts and ability to tune bots for high accuracy.- Experience integrating bots with REST APIs, databases, and third-party platforms.- Familiarity with JavaScript, Node.js, Python, or Java for custom scripting and backend extensions.- Understanding of enterprise systems (Salesforce, ServiceNow, SAP, Oracle, etc.).- Knowledge of deploying and managing bots across multiple channels.- Strong problem-solving skills and debugging experience.- Excellent communication skills and ability to work in agile teams.Good to Have- Experience with other conversational AI platforms (Dialogflow, Amazon Lex, Microsoft Bot Framework, etc.).- Exposure to cloud platforms (AWS, Azure, GCP).- Knowledge of AI/ML concepts for advanced conversational intelligence.- Prior experience in IVR/Contact Center integrations.

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    1 week ago

    Bengaluru, India AppXcelerate Solutions Pvt Ltd Full time

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    1 week ago

    Bengaluru, India AppXcelerate Solutions Pvt Ltd Full time

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    2 weeks ago

    Bengaluru, India AppXcelerate Solutions Pvt Ltd Full time

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    2 weeks ago

    Bengaluru, India AppXcelerate Solutions Pvt Ltd Full time

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