L2 Azure

3 days ago

Bangalore, India Vontier Full time

Job Summary: We are seeking an experienced L2 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment. Key Responsibilities: • Provide L2 support for Windows Server (all available from 2000- Latest) and client environments • Troubleshoot and provide technical analysis concerning operating system, hardware, network & storage related issues on windows servers and application performance issues to resolution • Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access • Work on Azure related issues and troubleshoot/resolve as required Escalate complex issues to L3 or engineering teams with detailed documentation • Maintain and support backup solutions (Azure Backup, Veeam, etc.) • To proactively manage all issues raised as problems and perform root cause analysis where requested • Create and update technical documentation and standard operating procedures • Action on alerts forwarded by the NOC team • Coordinate with other teams and work with them to resolve the issues. • Support compliance and security initiatives (patch compliance, antivirus, audit readiness) • Ensure compliance with relevant industry standards and regulations • Work on various projects and implementations as and when required. Required Skills: • Strong experience in Wintel and cloud infrastructure support • Proficient in Windows Server troubleshooting, AD, DNS, DHCP • Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD) • Experience with basic PowerShell scripting for automation and troubleshooting • Familiarity with ticketing tools (ServiceNow, Remedy, etc.) • Understanding of networking basics and firewall rules • Service Now ticketing system knowledge Preferred Qualifications: • Microsoft Certified: Azure Fundamentals or Azure Administrator Associate • Experience in ITIL-based environments • Good communication and customer service skills • Good problem-solving skills • Collaboration with other teams and own issues and take responsibilities

  • L2 Azure

    3 days ago

    bangalore, India Vontier Full time

    Job Summary:We are seeking an experienced L2 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.Key Responsibilities:• Provide L2 support for Windows Server (all...

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