Pensions Implementation Services Analyst

2 weeks ago

Mumbai, India SAACH Travel Technologies Full time

Location: Andheri East, Mumbai (Remote) #Shift: Rotational (supporting US clients) #Company: SAACH Travel Technologies (JR Technologies Group) #Subject Line: Application – Implementation Analyst ✈️ At Saach Travel Technologies, we don't just offer jobs, we build careers. As a leading ITES company specializing in the travel domain, we work with international clients across fare management, airline ticketing, GDS systems, revenue accounting, and much more. #Implementation Analyst ✅ Experience: 1 to 3 years #Experience with monitoring and debugging tools: Knowledge of DevOps tools: JIRA, SQL, PowerBI, S3. Hands-on experience with customer support tools such as DevRev and Salesforce. Experience with REST, SOAP, and XSLT integrations. Familiarity with continuous improvement and data analysis methodologies. #Work closely with airlines and agencies to ensure seamless implementation of behavior plans and NDC APIs. Lead and execute technical implementations for API integrations (Amadeus, Sabre, Travelport, Expedia). Contribute to automation of test cases using SOAP-UI and reduce implementation time. Utilize OpenSearch, Kibana, and JIRA for issue identification, debugging, and tracking during live projects. Collaborate with Scrum Masters and Product Owners to prioritize bugs, enhancements, and stories. Conduct UAT, QA testing, and ensure 99%+ bug-free deployments. Develop and maintain API documentation, user manuals, and standard operating procedures for clients. Manage helpdesk tickets using tools such as DevRev and Salesforce, ensuring SLA adherence (95%+). Act as a liaison between onshore and offshore teams, ensuring timely project delivery and support. Provide end-user training and continuous support to agencies and partners on new software functionalities. Perform data analysis, root cause identification, and performance optimization using Kibana and internal debugging tools. #Bachelor’s degree in Computer Science, Information Technology, or related field. Experience in travel domain platforms (Emirates, Farelogix, Spotnana). Experience working in Agile/Scrum environments. #Employment Type: Full-Time Work Mode: Remote – But will be required to travel for projects in India as well as abroad Shift Details: Work Days: As per EU / Finnish time #Why Join Saach Travel Technologies? Work directly with global travel clients Stable & rewarding career path in the travel-tech domain

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