ServiceNow CSM Developer

4 weeks ago


bangalore, India Tata Consultancy Services Full time

Role -ServiceNow CSM Developer

Experience - 3-8 Years

Location - PAN India


Job description


Desired Competencies (Technical/Behavioral Competency)


Must-Have

Technical Competency


Experience supporting Customer Service organizations (2+ years)

Develops UI forms, fields, notifications, and workflows

Maintains JavaScript server/client code

Builds reports, gauges, and home pages

Maintains service level agreement (SLA) data and monitors SLA workflows

Creates new service catalog requests and items with variables

Creates, monitors, modifies, and publishes workflows with approvals

Searches, populates, and customizes the CSM knowledge base(s)

Creates access control rules

Knowledge of ServiceNow applications and interrelationships

Experience with implementing ServiceNow processes and functions

Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).

Integration experience with CRM and ERP systems

Web Services integration experience

Certified System Administrator (CSA)

Servicenow CSM Fundamentals


Good-to-Have


ITIL V3/V4 foundation certification

ServiceNow Certified Implementation Specialist in CSM.

Service Certified Application developer (CAD) certification



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