ServiceNow CSM Developer

3 weeks ago


bangalore, India Tata Consultancy Services Full time
Role -ServiceNow CSM Developer
Experience - 3-8 Years
Location - PAN India
Job description
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Technical Competency
Experience supporting Customer Service organizations (2+ years)
Develops UI forms, fields, notifications, and workflows
Maintains JavaScript server/client code
Builds reports, gauges, and home pages
Maintains service level agreement (SLA) data and monitors SLA workflows
Creates new service catalog requests and items with variables
Creates, monitors, modifies, and publishes workflows with approvals
Searches, populates, and customizes the CSM knowledge base(s)
Creates access control rules
Knowledge of ServiceNow applications and interrelationships
Experience with implementing ServiceNow processes and functions
Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
Integration experience with CRM and ERP systems
Web Services integration experience
Certified System Administrator (CSA)
Servicenow CSM Fundamentals
Good-to-Have
ITIL V3/V4 foundation certification
ServiceNow Certified Implementation Specialist in CSM.
Service Certified Application developer (CAD) certification

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