Office engineer

Job Title: Senior OSP Managed Services Engineer Experience: 5-6 Years of Hands-on Experience Job Type: Full-Time Company Overview Sutantra Systems Pvt Ltd is a leading provider of innovative cloud solutions and managed services. We help businesses transform their operations by leveraging cutting-edge open-source technologies. Our team is composed of passionate experts dedicated to delivering reliability, performance, and excellence in every client engagement. We are looking for a seasoned OpenStack Platform professional to join our dynamic team and drive the success of our mission-critical cloud environments. Job Summary We are seeking a highly skilled and certified Senior OpenStack Platform (OSP) Engineer with extensive experience in managed services. The ideal candidate will possess deep, hands-on technical expertise in designing, implementing, automating, and, most importantly,  managing and supporting production-grade OSP environments. You will be responsible for ensuring the highest levels of availability, performance, and security for our clients' OpenStack clouds, acting as a subject matter expert and escalation point for complex issues. Platform Management & Operations: Provide expert-level administration, operational support, and lifecycle management for large-scale, production OpenStack Platform (OSP) environments. Perform day-to-day operations including node health checks, service monitoring, capacity planning, and performance tuning. Manage and troubleshoot the core OpenStack services (Nova, Neutron, Cinder, Swift, Keystone, Glance, Horizon, Heat, Ceilometer). Implement and maintain high-availability and disaster recovery configurations for the control plane and workloads. Managed Services & Client Support: Serve as a primary technical point of contact for managed services clients, ensuring their SLAs are met and exceeded. Execute planned maintenance activities, upgrades, and patches with minimal client impact. Networking & Storage: Administer and troubleshoot advanced Neutron networking configurations, including SDN (Open vSwitch, OVN), VLANs, VXLANs, security groups, and floating IPs. Manage storage backends (Ceph/RADOS, Cinder, Swift) for block, object, and file storage, ensuring data integrity and performance. Diagnose and resolve persistent network connectivity and storage performance issues. Automate repetitive operational tasks using Ansible (a must-have), Python, Bash, or other scripting languages. Develop, maintain, and version control IaC templates using Heat, Terraform, or similar tools. Utilize Git for source control management of all automation scripts and configurations. Implement and maintain identity and access management (Keystone) policies and multi-tenancy isolation. Collaborate effectively with cross-functional teams, including systems administrators, network engineers, and developers. Mentor junior team members and share knowledge through formal and informal training sessions. Experience: 5-6 years of proven,  hands-on experience in deploying, managing, and troubleshooting  OpenStack Platform (OSP)in production environments. Managed Services Focus: Demonstrable experience in a  managed services or  MSP (Managed Service Provider)environment, with a strong client-facing support ethos. Networking: In-depth knowledge of Linux networking and advanced OpenStack Neutron networking. Hands-on experience with storage technologies, preferably Ceph Storage. Automation: Expert-level proficiency in  Ansible for automation and configuration management. Strong scripting skills in Python and/or Bash. Expert-level knowledge Linux (RHEL)7/8/9 & etc. Core OpenStack Services: Deep understanding of the architecture and operation of core projects (Nova, Neutron, Cinder, Keystone, Glance). Red Hat Certified Engineer (RHCE) Experience with containerization technologies (Docker, Podman, Kubernetes/OpenShift). Knowledge of infrastructure monitoring and logging tools (Prometheus, Grafana, Nagios, Zabbix, ELK Stack). Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders. A competitive salary and performance-based bonuses. Opportunities for professional development and continuous learning, including support for additional certifications. Flexible work hours and remote work options.