Payroll Specialist

About the Department:The Implementation / Delivery Department is responsible for onboarding the customer andensuring the client’s project expectations are met with the timelines. Individual location specificteams are bifurcated and functional to cater the language preference of the customer to ensuremore stickiness and connectivity with the customer to ensure smooth transition.Position Purpose :We are looking for passionate, professional and customer focused individuals who will beresponsible for delivering onsite training, implementation, and support to ensure newcustomers' successful adoption and utilization of greytHR.About the RoleAs an Onsite Engineer, you will play a crucial role in ensuring our clients' success withgreytHR. You will be responsible for delivering onsite training sessions, guiding clients throughimplementation, and providing ongoing support to maximize the value they derive from oursoftware.Key Responsibility:Post acquiring greytHR product expertise, you will be responsible for the following:● Onsite Training Delivery:○ Travel to client locations (Within Bangalore) to conduct comprehensive trainingsessions on greytHR functionality, configuration, and best practices.○ Tailor training sessions to meet the specific needs and learning styles of diverseuser groups.○ Ensure clients have a thorough understanding of how to utilize greytHR tostreamline their HR and payroll processes.● Implementation Support:○ Partner with clients during the implementation phase, providing guidance andtroubleshooting assistance.○ Configure greytHR settings and workflows to align with client requirements.○ Assist with data migration and system integration.○ Offer post-implementation support to address any issues or questions thatarise.● Customer Relationship Management:○ Build strong relationships with clients, acting as a trusted advisor and advocate.○ Gather feedback to identify areas for improvement in training materials andimplementation processes.○ Communicate effectively with clients, providing timely updates and addressingconcerns promptly.Preferred Functional Knowledge:● Excellent verbal and written English communication skills.● Proficiency in Gujarathi will be an added advantage.● Proficiency in MS Excel Office Suite.● Strong eagerness towards learning● Flexible with working hours as per project needs.● Strong presentation and training facilitation skills.● Knowledge of HR and payroll processes and best practices.● Understanding of Indian payroll and statutory compliance is advantageous.● Proficiency in MS Office Suite (especially Excel).● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a value add.Tools experience if any:● Microsoft Excel● MS Access & SQL ( Optional )● Customer support tools, such as Zendesk, Freshdesk etc will be a value add.Qualification and Experience:● Bachelor's degree in any discipline with no career gap exceeding 3 years.● Minimum of 2 years of experience in customer-facing roles, preferably in softwaretraining or implementation.● Proven track record of client engagement and query resolution through effectivecommunication.● Strong customer focus with the ability to build partnerships and drive client success.Benefits:● Excellent learning and development opportunities in HR, payroll, and automation.● A collaborative team and energetic work environment.● Extensive interaction with diverse clients in a service-oriented industry.● Flexibility to work remotely or on-site based on your preferences and project needs.● Competitive compensation and a comprehensive benefits package that aligns with market standards.