CRM Projects

1 week ago

Mumbai, India LTIMindtree Full time
Job Title:- Functional Consultant CRM
Experience:- 5+ Years

Notice Period:- Looking for September Joiner.

Should have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
Minimum 3 years of experience as a functional consultant
Minimum 3 years of experience in Technical Support.
Should have Customer Service module experience
Experience of implementing Omnichannel
Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
Highly confident with providing support and training to users
Familiar with Strong on MS CRM Sales, Service and Marketing modules
Working on the Agile or Waterfall approach depending on the business requirements
Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model

Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation
MS CRM configuration knowledge
Application integrations knowledge with MS CRM
Knowledge of Devops
SSRS reporting services experience

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