Elements HR Services Pvt Ltd | HRIS
1 week ago
Techno-functional role
Experience and Qualifications
• Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat etc.
• Experience in managing performance of third-party-provided services and vendors
• Knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Strong organizational skills
• Experience of developing and guide junior team members
• Technical understanding of integration designs and associated system processes
• JIRA and agile methodology.
• Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities
Responsibilities
• Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance.
• Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS.
• Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary.
• Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice.
• Champion the use of technical planning tools to manage and plan capacity against priorities.
• Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options.
• Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities.
• Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements.
• Seek and act on trends in service tickets improving experience for employees and HR.
• Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Act as a the Product Owner delegate and support development of strategic recommendation and business case development.
• Support the Talent Product Owner in the development of house governance and consistent approach to manage process and service optimisation.
• Act as an advocate for Talent tools and service delivery activities, representing the team at key forums.
• Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform
improvements and strategic direction in partnership with the Product Owner.
• Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business.
Performance and Quality Management
• Provide regular updates to the Product Owner on performance and product deployments of service delivery
• Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption,
hold suppliers accountable to high performance and SLAs, and escalating issues.
• Interpret complex business issues and understand the associated functional and technical implications
• Communicate effectively with HR stakeholders and technology partners at different levels.
People Management
• Implement cross skilling and contingency planning
• Development, continuous feedback and mentoring
Project Management
• Forecast and plan project activities, using story points to assess capacity and define practical work
packages and sprints.
• Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the
objectives of stakeholders.
• Oversee the transition system development activities seamlessly to business as usual tasks and production
support acceptance.
Behavioural
• Ability to manage, assess and prioritize tasks efficiently
• Ability to address complex and competing business challenges
• Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes.
• Ability to work at a strategic and tactical level
• Ability to address different audiences with the right level of complexity, language and refinement
• Think from a customer viewpoint and provide a high level of service to internal clients
• Engaged and excited about changing industry practices, design methods, system tools and techniques
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