Program Manager

Program Manager – Executive Education for Flagship & Unique MDPs of FLAME University Overview The Program Manager will lead the planning, execution, and continuous enhancement of Flagship / Niche Programs. The role combines operational excellence with strategic responsibility—spanning event management, curriculum coordination, faculty engagement, delegate management, and program impact monitoring. The ideal candidate will ensure a high-quality learning experience while supporting institutional goals, industry partnerships, and long-term program growth. Key Responsibilities 1. Program & Event Planning Manage end-to-end execution of flagship offerings, short-term courses, and specialized niche programs. Collaborate with all internal departments to ensure seamless pre-event and on-ground operations. Oversee the design of brochures, program landing pages, application portals, and communication emailers. Manage venue bookings, classroom setup, AV/IT arrangements, program signage, seating plans, and registration desk operations. 2. Delegate & Stakeholder Management Serve as the primary point of contact for delegates—managing onboarding, communications, queries, rooming lists, travel schedules, and special requirements. Coordinate collection of delegate profiles, bios, learning goals, and pre-program materials. Facilitate faculty coordination by aligning session plans, handouts, case studies, and teaching support. Manage group photos, testimonials, certificates, and post-program engagement activities. Oversee all necessary arrangements for campus stay & excellent experience for the delegates and participants. 3. Flagship / Niche Programs –Specific Responsibilities Work closely with academic leadership to shape program curriculum, session flow, and learning design for flagship and niche programs. Coordinate with faculty and industry experts to ensure relevance, intellectual rigor, and high-quality delivery. Plan immersive learning experiences such as intra-university knowledge exchanges, industry visits, leadership labs, networking dinners, panel discussions, and fireside chats. Track and enhance participant experience using feedback, NPS scores, attendance analytics, and engagement metrics. Track program effectiveness using various models like Kirkpatrick model, Phillips ROI model etc. 4. Capacity-Building Initiatives Assist in executing training modules, workshops, and capability-building programs. Facilitate access to market linkages, technology resources, government schemes, and industry networks. 5. Strategy, Partnerships & Cross-functional Collaboration Work with leadership to define program vision, positioning, pricing, and academic calendar. Support partnerships with corporates, industry bodies, government departments, and domain experts. Coordinate cross-functional projects aligned with institutional growth, program expansion, or quality enhancement. 6. Financial & Operational Management Manage program budgets, invoices, refunds, withdrawals, and expense tracking. Prepare costing sheets, revenue reports, and financial summaries for each program. Oversee inventory of merchandise, stationery, and program kits (bottles, diaries, jackets, folders, etc.). Ensure timely procurement, vendor coordination, and logistical management. 7. Documentation, Reporting & CRM Management Maintain program databases, attendance sheets, learning materials, and contact lists using systems like Salesforce or ERP platforms. Archive key documents—program reports, feedback summaries, faculty notes, consent forms, and participant certificates. Share post-event photos, certificates, and documented takeaways with delegates and stakeholders. Prepare MIS reports, program dashboards, and post-program reviews for leadership. 8. Continuous Improvement & Quality Assurance Identify gaps in participant experience, content delivery, operational workflows, and implement corrective improvements. Benchmark program performance with industry standards and implement best practices. Contribute insights on emerging trends in Flagship / Niche Programs learning, corporate education, and professional development. Required Skills & Competencies Strong program and project management capabilities. Excellent communication, interpersonal, and coordination skills. Ability to manage multiple stakeholders—faculty, executives, industry experts, vendors, and internal teams. Proficiency with CRM tools (Salesforce), MS Office, ERP systems, and documentation workflows. Strong analytical, problem-solving, and decision-making abilities. Understanding of Flagship / Niche Programs or EdTech program management is a strong advantage. Education & Experience Bachelor’s or Master’s degree in Management, Business Administration, Education, Marketing, or related fields. 7–10 years of experience in program management, capacity-building initiatives, academic administration in the Higher Education, Universities or EdTech program operations.