ServiceNow HAM Pro Developer

100% Remote RolePermanent positionJob Title: ServiceNow HAM Pro DeveloperWork timings: 3 pm to 11 pmExperience Level : 5+ yearsRequired:· 5+ yearsof experience inIT Asset Management (ITAM)with a focus onHardware Asset Management (HAM) .·Proven hands-on experience withServiceNow HAM ProandHAM Workspace .·Strong understanding ofServiceNow CMDB ,Discovery , andAsset-CI synchronization .·Experience creating and managingoperational playbooks , asset lifecycle workflows, and catalog items.·Familiarity withCSDM, ITIL v4 , andServiceNow ITAM best practices .·Strong analytical skills with experience using reports, dashboards, and Performance Analytics for asset data monitoring.·Excellent communication, documentation, and stakeholder management skills.Preferred Qualifications·ServiceNow Certified Implementation Specialist –Hardware Asset Management (CIS-HAM)·ServiceNow Certified System Administrator ( CSA )·ITIL® 4 Foundation Certification·Experience integrating ServiceNow HAM withProcurement Systems, Intune, SCCM, or other asset data sources .Position OverviewWe are seeking a highly skilledHardware Asset Management (HAM) Professionalwith hands-on experience inServiceNow HAM Pro and HAM Workspaceto manage theend-to-end hardware asset lifecycleacross enterprise environments — including endpoints, infrastructure, and cloud resources.The ideal candidate will possess strong functional and technical knowledge of ServiceNow’s IT Asset Management suite, and the ability to design, implement, and optimize asset management processes aligned with ITIL and organizational standards.Key ResponsibilitiesHardware Asset Lifecycle Management·Manage the fullhardware asset lifecycle— from procurement and deployment to retirement and disposal — across endpoints, datacenter, and cloud environments.·Maintain accuracy and compliance in hardware asset records, ensuring data consistency acrossCMDB, Discovery, and HAM Pro .·Drive process automation and optimization of asset tracking, assignment, and reclamation workflows.ServiceNow HAM Pro Operations·Operate and administerServiceNow Hardware Asset Management (HAM Pro)andHAM Workspace .·Performmodel management and normalizationfor hardware assets to ensure alignment with approved standards.·Manage asset creation, catalog setup, and maintenance for seamless hardware request and fulfillment workflows.·Configure and support HAM-relatedworkflows, lifecycle events, and playbooksto ensure efficiency and governance.Data Quality & Reconciliation·Identify and remediate data gaps in hardware inventory usingDiscovery, CMDB, and IntegrationHub .·Analyze discrepancies between discovered and managed assets to improveinventory accuracy and compliance .·Establish and maintaindata quality metricsand reconciliation rules to support audit and compliance requirements.Operational Playbooks & Governance·Develop and maintainHAM/SAM operational playbooksfor IT Asset Management (ITAM) operations, including:oModel ManagementoAsset and Entitlement CreationoCatalog and Workflow ManagementoAsset Lifecycle Management (Procure → Deploy → Maintain → Retire)·Ensure HAM processes align withCSDM and ITIL frameworks , supporting organizational governance and reporting needs.Collaboration & Continuous Improvement·Collaborate withProcurement, IT Operations, SAM, and CMDBteams to ensure cohesive ITAM operations.·Partner with the ServiceNow Platform team to implement enhancements and maintain platform stability.·Identify opportunities forautomation and process optimizationusing Flow Designer, Orchestration, and Performance Analytics.