Merit Data

4 weeks ago


india Merit Data & Technology Full time

Voice Process.



An ideal Candidate will possess excellent communication skills to engage with the UK customers via call, email and chat (blended customer support process). He/She will be persuasive and will display strong ability to resolve customer queries and issues. He/She should also be target-oriented and a team player

.Key Responsibility Areas

  • :Validate client information and achieve qualitative metric
  • sCommunicate with customers via call/email/chat, understand and resolve their queries/issue
  • sEngage in interactive dialogue with customers through active listening on call and promptness on email/cha
  • tEnsure that targets are achieved within the specified timeline
  • sDeliver an excellent customer experienc
  • eDocument customer account activities thoroughly and concisel
  • yEnsure compliance with all client, company and departmental policies, procedures, and guideline
  • sMaintaining a positive, empathetic and professional attitude toward customers at all time


s
Skills require

  • d:Excellent oral and written communication skil
  • ls35-40 WPM typing speed with 90% accura
  • cyTarget oriented and a team play
  • erFast learn
  • erGood client handling skil
  • lsEffective prioritization ability at work to ensure efficien
  • cyCritical thinker and ability to exercise independent judgme
  • ntAccuracy and attention to deta
  • ilBasic MS-Office experien
  • ceCustomer centrici
  • tyEffective interpersonal skil
  • lsWillingness to learn and upskill/cross-ski


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