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Merit Data
1 month ago
Voice Process.
An ideal Candidate will possess excellent communication skills to engage with the UK customers via call, email and chat (blended customer support process). He/She will be persuasive and will display strong ability to resolve customer queries and issues. He/She should also be target-oriented and a team player
.Key Responsibility Areas
- :Validate client information and achieve qualitative metric
- sCommunicate with customers via call/email/chat, understand and resolve their queries/issue
- sEngage in interactive dialogue with customers through active listening on call and promptness on email/cha
- tEnsure that targets are achieved within the specified timeline
- sDeliver an excellent customer experienc
- eDocument customer account activities thoroughly and concisel
- yEnsure compliance with all client, company and departmental policies, procedures, and guideline
- sMaintaining a positive, empathetic and professional attitude toward customers at all time
s
Skills require
- d:Excellent oral and written communication skil
- ls35-40 WPM typing speed with 90% accura
- cyTarget oriented and a team play
- erFast learn
- erGood client handling skil
- lsEffective prioritization ability at work to ensure efficien
- cyCritical thinker and ability to exercise independent judgme
- ntAccuracy and attention to deta
- ilBasic MS-Office experien
- ceCustomer centrici
- tyEffective interpersonal skil
- lsWillingness to learn and upskill/cross-ski
