Claims Quality Assurance Officer

1 day ago

Bangalore, India Zyoin Group Full time
The Quality Manager leads, mentors, and manages the Quality Assurance team to maximise efficiency and provide the highest quality standards for our products and services. This role involves developing and implementing quality assurance strategies, overseeing testing processes, and collaborating with cross-functional teams to drive continuous improvement.
Provide training, support, and development opportunities to team members to ensure high performance and engagement.
Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
Foster a culture of quality, collaboration, and continuous improvement within the team.
Develop and implement comprehensive QA strategies and processes to ensure product quality and reliability.
Define and track key quality metrics to measure the effectiveness of QA processes for all products and services.
Ensure thorough test coverage and effective use of automated and manual testing techniques.
Continuously evaluate and improve QA processes, tools, and methodologies.
Drive continuous improvement initiatives to enhance product and service quality.
Implement best practices and innovative solutions to improve QA processes and outcomes.
Work closely with Implementation and Client Services teams to ensure alignment of quality goals and requirements.
Communicate QA status, risks, and issues to stakeholders in a clear and timely manner.
Escalate issues and risks to senior management as needed.
Develop and maintain QA documentation, including test plans, test cases, and test reports.
Conduct regular audits and reviews to ensure adherence to QA processes and standards.
Maintain quality metrics and dashboards to track performance and identify trends.

5+ years of experience in quality assurance, with at least 3 years in a leadership or management role.
• Bachelor’s degree in computer science, Engineering, or related field. Master’s degree preferred.
• Relevant QA certifications such as ISTQB, CSTE, or CSQA required.
• Strong understanding of QA methodologies, tools, and processes.
• Proficiency in test management and defect tracking tools (e.g., Knowledge of software development lifecycle (SDLC) and Agile methodologies.
• Excellent leadership and team management skills.
• Familiarity with continuous integration/continuous deployment (CI/CD) processes and tools.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care.

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