Project Manager CRM

Project Manager - Automation & AI Company : Location : Remote – India

About Made to Scale Made to Scale is an agency specialized in building and deploying custom AI agents for SMEs and e-commerce businesses. Our mission: help companies scale without chaos by freeing business leaders from time-consuming tasks and streamlining their operations. Through AI and automation, we transform repetitive processes into smart workflows that boost productivity, reduce costs, and enhance customer experience. We help our clients move from an organization stuck in operations to a smooth, scalable growth machine.

Position Overview As a Project Manager – Automation & AI, you will be responsible for coordinating client projects. Your role will be to ensure every project is delivered on time, with a high level of quality and rigor, by orchestrating the work of technical teams specialized in building and deploying AI agents. You will act as the guardian of project execution and operational excellence.

Key Responsibilities Project management & planning
Define project timelines and milestones.
Guarantee deliverables meet defined quality standards.
Quality & rigor
Define clear quality criteria for each project.
Implement testing/review processes to minimize errors.
Ensure proper documentation for all solutions and projects.
Create and maintain project dashboards (e.g. Produce regular progress reports on timelines, risks, and outcomes.
Monitor KPIs: delivery deadlines, quality of outputs, team productivity.
Budget & resource management
Efficiently allocate human resources based on project priorities.
Ensure projects remain within scope, timeline, and budget.
Anticipate future resourcing needs (internal or freelance) and make recommendations.
Optimize internal project management workflows.
Create SOPs to standardize project tracking and execution.
Support team skill development in project methodologies.
Act as the go-to person for all project progress inquiries.
Requirements Experience & background
Minimum 5–7 years of proven experience in digital/tech project management, with concrete success in SaaS, AI, or automation environments.
Demonstrated experience managing multidisciplinary technical teams (developers, integrators, tool experts).
Strong knowledge of project management methodologies (Agile, Scrum, Kanban), with the ability to adapt them to team constraints.
Solid understanding of automation and integration tools (ideally n8n, Zapier, Make).
Proficiency with project management tools (Notion, Airtable, Asana, Trello) and documentation (SOPs, workflows).
Strong understanding of SaaS environments, CRMs, ERPs, e-commerce, and API integrations.
Proven ability to manage multiple complex projects simultaneously under tight deadlines.
Skilled in implementing and tracking project performance KPIs.
Clear and concise communicator, both written and verbal, in English.
Experience in startups/scale-ups or digital agencies.
Used to working closely with founders/executives and reporting directly to top management.
Passion for AI, automation, and emerging technologies.

Contract type : Full-time – Remote (India-based).
Working language : English.
Availability : Immediate.
Compensation : Competitive package, based on experience and expertise.
Notion, Airtable, n8n, Zapier, Make, Slack.

Why Join Us At Made to Scale, we believe the future of business lies in AI and automation. By joining us, you’ll be part of a fast-growing agency where every project is an opportunity to push boundaries and deliver real impact for ambitious companies. You’ll hold a key role with significant autonomy and responsibility, directly shaping how we design and deploy our AI agents. If you’re looking for an entrepreneurial adventure where your impact will be visible and immediate, Made to Scale is the place for you.

Application – Project Manager Automation & AI .

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