Director of Technical Operations

Title: Director of Technical Operations – India (Bengaluru)

Location: Bengaluru, India (80/20 Hybrid – 4 days onsite)

Company: Surya Technologies – Elite US-Based MSP & Digital Infrastructure Partner

Reports To: Global CEO

Why This Role Is Different

Surya Technologies isn't a volume-driven offshore delivery shop. We are an elite, high-performance engineering partner for US enterprises – focused on transforming IT and OT for mission-critical sectors like manufacturing, healthcare, and finance.

This is not an "offshore lead" role buried in layers of hierarchy. This is a frontline leadership seat , with direct access to global decision-makers, freedom to build a team in your image, and real influence over what gets delivered and how. You will be shaping the entire India technical operation – and the bar is intentionally set high.

Returning from the US? This Could Be the Role You've Been Waiting For

This role is especially suited for senior engineers, architects, or technical leaders returning to India after working in the US .

It offers the rare opportunity to:

• Apply global enterprise experience in a high-trust leadership role.
• Avoid the bureaucracy and dilution that often comes with joining large SIs or legacy IT firms.
• Make immediate, visible impact on US customer outcomes while building a technical culture of excellence in India.
• Balance quality of life with high-end leadership responsibility and the opportunity to build a team you'll be proud of.

If you've outgrown commoditized tech roles and want to return to India with purpose – this is that role .

The Opportunity

We are hiring a Director of Technical Operations – India to anchor and scale our technical delivery presence from Bengaluru . You will lead a multi-disciplinary team delivering managed services, platform automation, and cloud-native solutions for high-growth US clients. You'll attract and grow top engineers, embed technical excellence into delivery, and serve as a direct extension of our US-based senior leadership and CTO office.

This role is ideal for a seasoned technologist and people leader who still cares about the tech , thrives in fast-paced environments, and wants to be part of something that actually builds and ships.

What You'll Own

• Leadership & Culture: Build and lead a Bengaluru-based engineering team known for technical excellence, ownership, and velocity. Be the technical conscience and cultural anchor of Surya India.
• Technical Delivery: Ensure delivery quality across M365, Azure, DevOps, Observability (e.g. Datadog, AppInsights), Security, Networking, and Infrastructure automation. You'll need to know the tech , not just manage it.
• Talent Magnetism: Attract, assess, and develop top 10% engineers. Your credibility and visibility in the community will be a recruiting differentiator.
• Client Alignment: Work closely with our US CTO, Solutions Directors, and enterprise clients. Be comfortable in technical conversations with CIOs and Engineering leads alike.
• Operational Excellence: Drive SLA-based delivery across L2-L4 support, infrastructure-as-code deployments, NOC/SOC-aligned operations, and cloud-native modernization efforts.
• Growth & Evolution: Shape the direction of the India team as we scale from a high-trust boutique model to a 24/7 enterprise-grade operation – without losing agility or talent quality.

Must-Have Qualifications

• 10+ years of hands-on technical leadership in managed services or consulting, with experience serving US or global enterprise clients.
• Deep experience in Microsoft 365, Azure, DevOps, modern networking, security , and observability tooling. You must be able to mentor senior engineers credibly.
• Track record of building and leading high-performing engineering teams in India or the US.
• Comfort with modern cloud, automation, and platform-as-a-service operating models.
• Strong communication and executive presence; you will interface directly with senior stakeholders in the US.

Bonus Points For

• Direct experience with US manufacturing, healthcare, or mid-market IT operations.
• Demonstrated ability to "productize" services or lead automation-first initiatives.
• Technical certifications (Azure, M365, Kubernetes, etc.) are a plus but not required if your experience speaks for itself.

Why Join Surya Instead of a Legacy SI?

• Impact > Bureaucracy: You won't be a cog in a giant wheel. You'll be leading the wheel.
• Elite Clients, No Red Tape: We work with fast-moving, high-expectation customers who want value, not volume.
• Real Engineering Culture: No body-shopping, no ticket farms – just great engineers solving meaningful problems.
• Credible Leadership: Report directly to global decision-makers who actually understand technology and delivery.
• Freedom to Build: This is your operation to shape. Build the culture, team, and delivery model that you believe in.

Compensation & Growth

We offer a premium compensation package and a career path that leads to global leadership roles, not delivery center overhead.

If you've hit the ceiling at your current firm, want to return from the US with purpose, or are ready to step out of the shadow of legacy outsourcing – this is your move.