Alp Consulting Ltd. | Major Incident Manager | delhi

2 weeks ago

delhi, India Alp Consulting Ltd. Full time
Role description
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
We are looking for a dynamic Major Incident Manager to join our IT department. In this role, you'll be in charge of leading the incident management process to resolution and restoring our company's provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.
To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.
Responsibilities and Challenges
ITIL 4 foundation certificate is required.
Incident Management knowledge and experience demonstrating understanding of both SLA & OLA delivery
Exceptional written and verbal communication skills in English.
Be able to communciate with senior management and translate a techncial issue to business langauge including immediate impact and risk to business.
Meticulous attention to detail;
Proven critical thinking, deductive reasoning, and problem solving skills;
Good understanding of production IT Environment and IT Operations;
Ability to work rotating shifts to support 24/7/365 organization;
Experience in a technical support field: network, server, storage;

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