Consultant Customer Experience
7 days ago
Integration Consultant
We are looking for an Integration Consultant to work alongside sales, support, engagement managers, and customer success to help provide clients with a seamless implementation experience. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be working alongside an established team with various backgrounds in logistics, project management and technology.
Facilitate standard project management methodology for all implementations, including, but not limited to:
Leading kick-off calls - remote sessions providing overview of project44 and outline of the implementation project to the customer.
Technical requirements review and deep dive analysis – review the customer setup, way of integrations between P44 and Customer systems: e.g. review APIs in detail, consulting with customer to provide best practices and most efficient set up of the APIs
Define and Provide input on test plans for SIT and UT – work with the customer to develop a comprehensive list of testing scenarios and use cases.
Training – remote training sessions tailored to the end user.
Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc. Weekly status to be logged within Salesforce reporting.
Post-implementation hypercare – ensure the implementation is a success, preparing clear Preproduction / production cutoff plan before transitioning the
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