Assistant Manager

1 week ago


Chennai, Tamil Nadu, India Career Guideline Full time

Role: - Team LeaderDesignation: - Asst Manager OperationsLocation : - ChennaiYears Of Experience: - 6+YearsClient is a technology-enabled global business services company specialising incustomer engagement and improving business performance. We partner withambitious, progressive executives around the world to future-proof their business andstay ahead of the competition and meet customer expectations.Role and key responsibilities:We are looking for a team leader with skills in General Ledger, Reconciliation,Finalization, and Reporting. Experience with international BPO/Back-office operations isrequired.Role and Key Responsibilities:o Daily team huddles and work allocationo Monitor productivity and SLA/KPI performanceo Be part of the process deliverableso QC of team member's work on sample basiso Resolving team queries and coachingo Timely follow-up on open items/querieso Daily and weekly status updates to clients on email and callso Regular training and SOP documentation with the teamo Monthly performance management of team memberso Participate in ideation, support improvementsEncourage team and self to participate in soft skills trainingo Create a healthy and motivating team environmentKey skills & knowledge:o Ability to manage a team of 6 - 8 team memberso GL Accounting, journal entrieso Reconciliation and entries -



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