WNS | Lead Customer Service Representative | noida

1 month ago


noida, India WNS Full time

As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer service. Your expertise in the company's products, services, and customer service processes will be essential in driving customer satisfaction and achieving organizational goals.Key Responsibilities:Product and Service Knowledge:Develop and maintain an in-depth understanding of the company's products and services.Stay updated on changes, updates, and new offerings.Serve as the go-to resource for CSRs regarding product and service-related queries.Training and Development:Design and deliver training programs for new and existing CSRs.Create training materials, manuals, and resources to facilitate learning.Conduct regular coaching and mentoring sessions to enhance CSR skills and knowledge.Quality Assurance:Monitor and evaluate CSR interactions with customers for quality and adherence to established protocols.Provide feedback and recommendations for improvement to CSRs and management.Collaborate with the quality assurance team to develop and refine customer service standards.Issue Resolution:Assist CSRs in resolving complex customer issues and escalations.Serve as a point of contact for CSRs when they encounter challenging customer inquiries or complaints.Collaborate with other departments to address systemic issues affecting customer satisfaction.Process Improvement:Identify areas for process improvement within the contact center.Propose and implement solutions to enhance efficiency and customer service quality.Participate in cross-functional teams to streamline operations.Reporting and Analytics:Generate reports and analyze data related to customer service performance.Identify trends, patterns, and areas needing improvement.Present findings and recommendations to management.Customer Feedback:Collect and analyze customer feedback to identify areas for improvement.Work with CSRs to implement changes based on customer input.Ensure customer feedback is used to drive continuous improvement efforts.Documentation:Maintain up-to-date documentation of processes, procedures, and best practices.Ensure CSRs have access to accurate and current resources.



  • noida, India WNS Full time

    As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...


  • Noida, Uttar Pradesh, India WNS Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at WNS. This role will play a crucial part in ensuring the efficient operation of our Contact Center, delivering exceptional customer service, and driving business growth.About the RoleThis is a challenging and rewarding position that requires a strong understanding of...


  • Noida, India WNS Full time

    As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...


  • Noida, India WNS Full time

    As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...


  • Noida, India WNS Full time

    As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...


  • Noida, India WNS Full time

    As a Subject Matter Expert (SME) for the Customer Service Contact Center, you will play a crucial role in ensuring the efficient and effective operation of the contact center. You will be responsible for providing expert guidance, support, and training to customer service representatives (CSRs) to enhance their performance and deliver exceptional customer...


  • Noida, India Rhetorica Politik Full time

    Job Title: Customer Service Representative - Outbound Calls Location: Noida, Sec 117 Company Overview: Rhetorica Politik is a dynamic and growing Political company dedicated to delivering exceptional services to our clients. We take pride in our commitment to excellence and strive to provide the best customer experience possible. As we expand our team, we...

  • Sales Representative

    7 months ago


    Noida, Uttar Pradesh, India LEAD 2 CONNECT Full time

    Role Description This is a full-time role for a Telemarketing Representative at Lead2connect located in Noida. As a Telemarketing Representative, you will be responsible for making outbound calls to potential customers, promoting products or services, and generating sales leads. You will also handle customer inquiries, provide product information, and...


  • Noida, India INTINERI INFOSOL PVT LTD Full time

    **Job Title: Customer Support Representative** **Location: Noida Sector 2** **Job Type: Permanent** **Working Days: 6 days a week** **Salary Range: Up to 20 INR in hand** As Customer Representative for Shine Job Portal, you will be responsible for resolving the queries regarding the subscription sales among clients and customers. Leveraging your...


  • Noida, Uttar Pradesh, India Nexgenhiringexperts Full time

    Job Title: Customer Support ExecutiveWe are seeking a highly skilled and experienced customer service representative to join our team at Nexgenhiringexperts in Noida.About the Job:This is a night shift role that requires excellent communication skills, problem-solving abilities, and multitasking skills.The successful candidate will have experience in an...


  • Noida, India HTD Resources Full time

    **Position**:Customer Service Representative (Intenational Process) **Location**: Noida, Uttar Pradesh **Exp**: 0-18 months **Role Description** **Educational Qualification**: **Age**: < 45 (Standard as per Tech M BPS) **Band/ Level**: Fresher -


  • Noida, India Right Career Path Service Full time

    System Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...


  • Noida, India Shining Stars ITPL Full time

    HIRING UPDATE *NOIDA* Designation: Customer Service Representative Ø Process: Domestic Ø Job Description: - Voice - Graduates / Undergraduate Welcome - Work from Office Only. - Should have Excellent communication skills in English ( Verbal and Written ) - Shift timings: - For Male 24*7/Female Employees 7am-7pm Window - 6 Days working - No Fixed Off -...


  • Noida, India Sharp Recruitment and Training Services Full time

    customer Service Representative salary - upto18k location - Noida sec-3 10+2 qualification good communication skills both fresher and Experience can apply **Job Types**: Full-time, Regular / Permanent **Salary**: ₹14,000.00 - ₹18,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: -...


  • Noida, India NLB Services Full time

    We are seeking a highly skilled and experienced Customer Service Representative to join our team in Noida. As a Customer Service Representative, you will be responsible for handling inbound customer calls from the US, resolving queries, and providing excellent customer service.- Handle inbound customer calls from the US, responding to customer inquiries and...


  • Noida, Uttar Pradesh, India RecruitEase Full time

    **JOB DESCRIPTION: CUSTOMER SERVICE REPRESENTATIVE** **Work location**:Ithum Tower, Sector 62, Noida **About Employer**: We are a leading company in financial services, dedicated to providing comprehensive solutions to our customers. We are looking for a motivated and customer-focused customer relations executive to join our team. **Key...


  • Noida, India Tech Mahindra Full time

    Job : Customer Service Representative Location: Noida Sec 62 - Freshers/Experienced needed Candiadate must have 6+ months experience working in BPO Pickup & Drop Cab Facility provided during Odd Hours **Job Types**: Full-time, Permanent **Salary**: Up to ₹22,500.00 per month **Benefits**: - Commuter assistance - Provident Fund Schedule: - Rotational...


  • Noida, India Karizma Konnect Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Noida, India MBSAP Group Full time

    WE ARE HIRING FOR OUR CLIENTJob Title : Customer Service Representative | Empowering Women in Customer Service & support |Freshers can also apply.Location : Sector 135, NoidaWe’re looking for enthusiasticTele Callersto engage with clients, promote products/services. If you’re passionate about communication and customer relationships.Key Responsibilities...


  • Noida, India Ansari Corporate Advisors Full time

    **Job Description - Customer Service Representative** **Company Description** Ansari Corporates is a consulting firm, that implement strategic business solutions Through an expert team of consultants Provide services such as - Taxation, Accounting, Business Setup & Consulting **Role Description** **Qualifications** - Bachelor's degree or higher in...