Senior Trainer

Credila is seeking a skilled Sales Trainer to develop and deliver comprehensive training programs for call center and field sales teams across India, focusing on sales skills, product knowledge, and communication. This role is essential for building a scalable sales training infrastructure and enhancing sales performance

Design and deliver sales training: Create interactive modules covering soft skills such as communication, negotiation, objection handling, and sales pitching, alongside detailed product and process training for new and existing sales staff.
Coaching and evaluation: Provide personalized coaching by analyzing client interactions, identifying performance gaps, and offering actionable feedback to improve sales effectiveness.
Training development and infrastructure: Collaborate with subject-matter experts to maintain up-to-date training content, customize methods for diverse teams, lead onboarding and ongoing learning, and support building digital training infrastructure.
The role will involve extensive travel across the country.
A proactive mindset and readiness to contribute to the building of a scalable, modern sales training infrastructure are key to success in this role.

Structure and conduct interactive training modules on sales soft skills (communication, negotiation, objection handling, sales pitch), as well as comprehensive product and process training, for new and existing Sales Executives and Call Center employees.
Coaching & Evaluation:
Provide personalized coaching to sales executives by reviewing their client conversations, diagnosing performance gaps, delivering actionable feedback, and guiding them toward measurable improvements in sales effectiveness.
Collaborate with Sales Team subject-matter experts to learn and document Credila’s products and internal sales processes. Continuously update training materials as products or processes evolve.
Adapt training methods and content for diverse sales teams (call center vs. field executives, Sales Managers). Regularly assess training outcomes and participant progress through quizzes, simulations, and feedback mechanisms.
Provide ongoing learning sessions for current staff to close skill gaps and drive sales performance.
Training Infrastructure Support:
Help define requirements and participate in building a scalable training infrastructure (digital content, LMS, interactive modules) to support continuous hiring and development.

Training Facilitation : Sales & Negotiation Expertise: Proven ability to train on advanced sales techniques, including (but not limited to) objection handling, cross-selling, and closing.
proficiency in English and regional languages is a plus.
Content Development: Capability to create, update, and maintain engaging training content/materials.
Collaboration: Effectively coordinates with internal product/process owners to ensure training is accurate and up to date.
Analytical Thinking: Ability to assess training effectiveness using feedback, KPIs, and sales metrics.
Networking, Influencing Others and Negotiating Prowess are useful competencies in this role.
Voice & Accent Coaching: Familiarity (if not direct experience) in voice modulation, accent neutralization, and call etiquette training methodology, for call center staff.

Qualifications and Experience
Graduate in any stream. MBA from a premier institute
Sales Experience: 4–7 years in sales or sales training roles (preferably in BFSI/loan sales/call centers).
Training Delivery: Hands-on experience conducting both classroom and virtual training.
Bachelor’s degree; training certifications preferred.

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