Project Manager

2 weeks ago

Noida, India BreachLock, Inc. Full time

BreachLock is looking for a Cybersecurity Project Manager. As Cybersecurity Project Manage r at BreachLock you will be responsible for managing key customers throughout the Pentest engagement project/ cycle.

You will be responsible for providing an excellent customer service experience and help our customers achieve their desired Security testing goals through effective project delivery.

Apart from managing clients and their projects delivery you will also contribute to for building a strong Project Management practice.

Responsibilities

  • Own overall relationship with assigned clients
  • Ensure quality and timely service with high degree of responsiveness
  • Work with other internal teams in ensuring engagement goals are met
  • Educate clients on BreachLock capabilities and benefits
  • Manage client expectations and escalations
  • Ensure retention and satisfaction of all assigned clients with high NPS score
  • Help be the gatekeeper of quality for all deliverables.
  • Monitoring the delivery of active penetration tests throughout the lifecycle i.e., from kick-off to report delivery and retest
  • Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
  • Support junior resources to resolve escalations and offer general process guidance
  • Work with Cross-Functional Teams to deliver pen-testing as a service engagements
  • Participate in Practice development activities
  • Train other team members
  • Build best practices and scalable repeatable processes for the Project management function

Requirements

We are looking for candidates who have:

  • Delhi NCR based and ability to work without additional sponsorship.
  • Experience in Cybersecurity, preferably in pentesting services company, preferably servicing enterprise clients
  • Familiarity with various pentesting methodologies
  • Consulting mindset / operates with a sense of urgency
  • 2-3+ years of relevant experience managing technical projects
  • Experience in customer & stakeholder management
  • Strong written and verbal communication skills
  • Detail oriented and analytical
  • Team player, effective communicator
  • Proven history as a team process expert and advisor to junior resources

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