AI / ML Specialist

3 days ago

Bangalore, India Verint Full time

In this role, you will leverage advanced technical and linguistic skills to become an expert in our AI Orchestration platform: You will build upon a deep expertise in Conversational AI and Generative AI to help users and teams understand how to best use IVA Studio tools in their business, empowering them to succeed independently and collaboratively. Enablement for IVA Studio, ensuring users understand and adopt the tool effectively for their immediate business needs and future goals. Experiment with latest product releases and emerging technologies to continuously improve personal expertise and future learning experiences. Develop and deploy solutions leveraging Large Language Models (LLMs) such as GPT, Claude, or open-source alternatives for enterprise use cases. Design and implement Retrieval-Augmented Generation (RAG) pipelines to enhance LLM performance with domain-specific knowledge. Build and orchestrate Agentic AI systems, enabling autonomous agents to plan, reason, and act in complex environments. Collaborate with cross-functional teams to integrate AI capabilities into products and services, ensuring scalability and reliability. Stay current with advancements in generative AI, agent frameworks (e.g., LangChain, AutoGen, CrewAI), and foundation model APIs. Evaluate and benchmark LLM performance using metrics such as factuality, coherence, latency, and cost-efficiency. Ensure ethical and responsible AI practices, including bias mitigation, explainability, and data privacy. Conversational AI Implementation : Proven success in deploying and supporting real-world IVA solutions. AI Fluency : Strong understanding of AI technologies with a proactive approach to experimentation and integration into IVA/IVR. Programming Familiarity : Comfortable with coding and scripting (especially JavaScript, Python, MQL) to support problem solving, optimization, and technical understanding in IVA Studio. Skilled at translating complex technical language into clear, practical guidance for diverse audiences. Instructional Design & Enablement: Ability to create engaging, effective learning experiences tailored to user needs and business goals. User Enablement Expertise : Experienced in consulting, troubleshooting, and guiding users through change with a focus on building confidence and independence. Strong understanding of transformer architectures and LLM internals. Experience with vector databases (e.g., FAISS, Pinecone, Weaviate) for RAG implementations. Proficiency in Python and ML libraries (e.g., Prior experience in deploying AI solutions in production environments. Recommended Soft Skills & Qualities Empowerment-Focused Training : Committed to helping people work independently, not just doing work for them.

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