IT Support Analyst

3 days ago

Bengaluru, India Everlight Radiology Full time

Manager : Global Service Desk ManagerPlease apply by emailing your CV and cover letter to: You AreAre you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks?Everlight Radiology – About UsAt Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential.Purpose of the RoleAs an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.What We OfferA hybrid flexible working environmentAn employee-led development programme (CONNECT) to enhance your skills and career progressionGlobal offices in prime city locationsCompetitive remuneration packageStudy and exam leaveMental Health and Well-Being SupportKey Responsibilities:You will be responsible for:Serving as the initial point of contact in the IT support call centreOffering technical assistance to both in-house and external clients, including RadiologistsTravelling to Radiologist homes to provide onsite support when requiredDiagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for supportConfigure, deploy and support end-user computingEssential Requirements5+ years experience in IT SupportHealthcare application familiarityApplication and hardware troubleshootingExcellent English written and oral communicationWorkstation build experienceExperience working with HL7 integration enginesFamiliarity with PACS/RIS software and DICOM standardsDesirableExperience working with radiologists/cliniciansApplication ProcessPlease apply by emailing your CV and covering letter to ’re looking for someone to start ASAPSuccessful applicants will be contacted to arrange a first-round interview.Please note: due to the global nature of Everlight, some interviews may be held outside of normal office hours.

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