CSM Lead

6 days ago

Bangalore, India Bik.ai Full time

We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions.

Our products help businesses in the US and India scale efficiently and drive revenue growth.

Overview

As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones.

Your focus will be on retention, satisfaction, and revenue growth, ensuring seamless customer experiences while driving upsell and cross-sell opportunities.

This role is pivotal in minimizing churn and maximizing customer value through structured processes and data-driven strategies.

Key Responsibilities

  • Team Leadership – Mentor and manage a global CSM team, ensuring high performance and alignment with business goals.
  • Process Optimization – Standardize operations by developing and implementing SOPs, leveraging HubSpot for reporting and analytics.
  • Revenue Growth – Drive upsell and cross-sell strategies to expand customer accounts, working closely with Sales and Product teams.
  • Client Retention – Maintain a churn rate below 1% through proactive engagement and strong customer relationships.
  • Performance Metrics – Track and analyze team performance and customer success KPIs to ensure continuous improvement.What You Bring
  • Leadership Experience – Proven ability to lead and scale global teams of 10+ CSMs across multiple time zones.
  • Revenue Ownership – Managed portfolios of $5M+ ARR, with a strong track record in upselling and expansion.
  • Process-Driven Approach – Expertise in SOP development and CRM tools like HubSpot to drive efficiency.
  • Global SaaS Expertise – Deep understanding of customer success in SaaS, particularly in the US and Indian markets.

Why Join Us?

  • Be part of a fast-growing, YC & Sequoia-backed startup shaping the future of eCommerce.
  • Work with a collaborative, high-impact team solving global challenges.
  • Enjoy competitive compensation, benefits, and career growth opportunities.
  • Apply Now – If you’re a strategic leader passionate about customer success, we’d love to hear from you

  • Service now

    10 hours ago

    Bangalore, India AvanteNow Full time

    Job Title : Service Now- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong Service Now Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM...

  • Service Now

    6 days ago

    Bangalore, India AvanteNow Full time

    Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable...

  • Csm lead

    10 hours ago

    Bangalore, India Bik.ai Full time

    We are a YC and Sequoia-backed Series A company transforming the e Commerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth. Overview As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. Your...

  • Senior servicenow developer

    10 hours ago

    Bangalore, India RemoteStar Full time

    Total Years of Experience : 8+ Years Working Model : Hybrid - (3 days from office) Location : Whitefield, Bengaluru Key Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective Service Now solutions. Design, develop, and implement Service Now applications, modules, and integrations to meet...

  • Service Now

    5 days ago

    bangalore, India AvanteNow Full time

    Job Title : ServiceNow- Technical Consultant-CSM(Remote)Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on...

  • CSM Lead – Global SaaS | YC

    5 days ago

    bangalore, India Bik.ai Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth.https://www.linkedin.com/company/bikglobal/about/OverviewAs the CSM Lead, you will lead a 10-member global Customer...

  • Team Manager

    6 days ago

    Bangalore, India Bik.ai Full time

    We are a YC and Sequoia-backed Series A company transforming the eCommerce ecosystem with innovative marketing and customer support solutions. Our products help businesses in the US and India scale efficiently and drive revenue growth. As the CSM Lead, you will lead a 10-member global Customer Success team across IST and ET time zones. Your focus...

  • PCSMS & TARA Expert (Automotive Cybersecurity)

    5 days ago

    bangalore, India Tata Technologies Full time

    Exciting Opportunity:-PCSMS & TARA Expert (Automotive Cybersecurity) 🚀📍 Location: Bangalore (with deputation to Sweden post joining) 🧑 💻 Experience: 10 – 12 Years ⏳ Notice Period: Immediate to 30 daysKey Responsibilities & Skills: 🔹 Good knowledge of AI integration & tool automation (AI agent/LLM configuration) 🔹 Hands-on experience in...

  • ServiceNow Developer – Order Management

    5 days ago

    bangalore, India Innova Solutions Full time

    Contract Type: Contract (long-term) Location: Full Remote (from India) Start Date: ASAP Experience Required: 6+ years (with at least 3 years in ServiceNow Order Management) Language: Fluent EnglishAbout the RoleWe are looking for an experienced ServiceNow Developer (Order Management) to support a large-scale ServiceNow transformation project. The focus will...

  • SNow Devloper OM

    5 days ago

    bangalore, India Innova Solutions Full time

    Contract Type: Contract (Long-term)Location: Full remote from IndiaStart Date: ASAPLanguages Required: Fluent EnglishExperience Required: Minimum 6+ years, with at least 3 years in ServiceNow Order ManagementEducation: Engineering degree / University degree in Computer Science, Ergonomics, or related field (Bac+5 preferred)Required SkillsTechnical &...