Awfis Space Solutions Limited | Community Manager | mumbai
1 month ago
Key Responsibilities:
Profit Center Management
Sales Target Achievement : Meet or exceed additional sales targets by driving new business and upselling to existing clients.
MIS Reporting : Ensure accurate and timely submission of all required MIS reports, providing data-driven insights.
Budgeting : Assist in budgeting and financial forecasting, ensuring alignment with organizational goals.
Expense Control : Manage center expenses to stay within budget while optimizing operational costs.
Collections & Renewals : Achieve timely collections from clients and maximize renewals at or above the budgeted seat price.
Vendor Management : Ensure smooth vendor management for services and supplies, maintaining cost control and timely delivery.
Retail Management : Oversee retail operations, contributing to profitability through effective sales and inventory management.
Cost Optimization : Continuously identify opportunities to optimize costs across operations without compromising quality.
Community Building & Engagement
Collaborative Environment : Foster a collaborative and engaging environment for members through regular events, networking opportunities, and hyperlocal partnerships.
Client Relationship : Act as a trusted advisor to clients, understanding their needs and providing tailored solutions.
Business-Specific Events : Organize and execute business-specific events within the stipulated time frame to enhance community engagement.
Client Satisfaction & Service Delivery
Client Retention : Drive client retention at the budgeted seat price by ensuring exceptional service delivery and timely renewals.
CSAT Score : Maintain and exceed target Client Satisfaction (CSAT) scores through proactive engagement and issue resolution.
Brand Ambassadorship : Ensure every client becomes a brand ambassador for Awfis by creating a positive and enriching member experience.
Business Growth : Foster repeat and increased business opportunities from both internal and external clients.
Training & People Development
Second Line Development : Identify, mentor, and develop a second line of command within the team to ensure leadership continuity.
Team Development : Participate in team training, development, and refresher sessions, contributing to the growth and knowledge-sharing culture.
Vendor Management
Purchase-to-Pay Process : Ensure full compliance with the Purchase-to-Pay process for seamless procurement and vendor management.
Compliant Processes : Guarantee a 100% compliant vendor management process, ensuring operational efficiency and risk mitigation.
Facilities Management
Centre Upkeep : Ensure the center’s upkeep, maintaining high standards of cleanliness, order, and readiness.
Maintenance Schedules : Implement maintenance schedules, DLP/AMC, and asset management practices to enhance productivity and control costs.
Preventive Maintenance : Diligently follow the Preventive Maintenance Calendar to avoid disruptions and ensure longevity of assets.
Compliance & ESG : Ensure adherence to all compliance protocols, and proactively integrate Environmental-Socio-Governance (ESG) practices into center operations.
CSR & Brand Initiatives
CSR Leadership : Lead CSR initiatives for the center, ensuring alignment with the company’s values and making a positive impact on the surrounding community.
Brand Initiatives : Actively participate in and execute all company-driven brand initiatives to enhance visibility and reputation.
Company-Driven Ideas & Initiatives
Ownership : Take ownership of tasks and responsibilities, demonstrating the ability to work in a fast-paced environment and meet deadlines.
Dynamic Priorities : Show efficiency in handling dynamic priorities and making quick decisions to achieve set goals.
Networking & Community Engagement
External Engagement : Actively engage with the larger city community by attending events and networking with local startups, organizations, and potential clients to expand opportunities.
Team Collaboration
Cross-Departmental Collaboration : Coordinate and collaborate with teammates across the Awfis network to share best practices and brainstorm innovative ideas.
Sales Collaboration : Work closely with the Sales team and other stakeholders to successfully execute proposed agreements and drive business outcomes.
Project Supervision & Planning
Project Supervision : Supervise centers in the project stage to ensure on-time delivery, adherence to approved specifications, and snag-free handover.
Operational Efficiency : Participate in the project planning phase to ensure the most operationally and cost-efficient setup for Awfis centers
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