Application Support Specialist

4 days ago

Bangalore, India BNP Paribas Full time

Years of Exp - 4 - 8 Years

Location - Bangalore

Position Purpose

BNP Paribas is looking for dynamic and highly motivated individuals for the role of Application Production Support. The person will be responsible to provide level 1 and level 2 functional and technical support. The role will be challenging and will involve high level of commitment and pro-activeness to maintain the 24*7 availability of the applications while being leveraging on other sites in follow the sun model. Job profile at a glance, the role will mainly focus on the functional and technical support of in-scope applications including but not limited to monitoring, troubleshooting, resolving and communicating the production events.

The event can be of various type and nature, ranging from simple application error or the infrastructure issue related to server crash. The main responsibility will be to resolve user queries and provide functional support while being leveraging on the systems technical architecture knowledge. Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage Incidents and problem within the in-scope applications. The role also needs to ensure high availability of the application. Ensure that all relevant events and issues are recorded and resolved in timely manner.

Responsibilities

Direct Responsibilities

• Act as first line of contact for end users to register their queries and concerns and provide Level1 and Level2 functional and technical resolutions.

• Coordinate with Level3, Infra or ADM Teams as applicable for quicker resolution of issues/incidents whilst ensuring the timely communications to end users.

• Monitor batches with the help of provided tools and act proactively on failed batches while being ensuring that the preventive actions were implemented to avoid the future failures.

• Pro-actively monitor, manage and improve availability and performance of the production environments from presentation and application layers to middleware and databases with the help of provided tools.

• Create and maintain documentation about issue resolutions and process guidelines for easy resolution of future issues.

• Ensure logging all issues raised by user or intercepted by monitoring tool in the

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