ServiceNow Practice Head @Bengaluru/Hyderabad

1 week ago

Bengaluru, Karnataka, India Live Connections Full time

Overview:

Looking for a highly motivated and qualified individual to lead, develop, and grow

a successful ServiceNow capability and delivery unit.

Experience: 18+ years with the last 2-3 years in the role of a ServiceNow practice Leader in

an IT services company.

Core competencies: Practice Building, Solution Architecting, Capability Building, Business

Pursuit Management, Operations and Delivery Management, P&L Ownership.

Key Expectations:

1. Should demonstrate industry expertise – deep understanding of the industry, trends,

competition, challenges and opportunities.

2. Should have deep understanding of the ServiceNow eco-system, company and

product roadmap, understand various products, platforms and ServiceNow offerings,

market trends including other competitor enterprise products.

3. Should have a deep understanding of ServiceNow system integrators eco-system,

competitive positioning and market share.

4. Should have experience in handling global responsibility (US, Europe, UK, APAC

Regions)

5. Should have experience in multiple accounts management with P&L responsibility.

6. Responsible to drive delivery

a. Successful client implementation and drive high CSS and CSAT

b. Growth of business in current accounts.

Should be comfortable in working in a matrix organization with excellent

communication and networking skills. Should be able to manage and influence a broad

range of stakeholders in a global environment

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