ServiceNow Practice Head @ Bengaluru/Hyderabad/70L including variable/Need from Tier 1 IT Services or Big 4's
3 weeks ago
Overview: Looking for a highly motivated and qualified individual to lead, develop, and grow
a successful ServiceNow capability and delivery unit.
Experience: 18+ years with the last 2-3 years in the role of a ServiceNow practice Leader in
an IT services company.
Core competencies: Practice Building, Solution Architecting, Capability Building, Business
Pursuit Management, Operations and Delivery Management, P&L Ownership.
Key Expectations:
1. Should demonstrate industry expertise – deep understanding of the industry, trends,
competition, challenges and opportunities.
2. Should have deep understanding of the ServiceNow eco-system, company and
product roadmap, understand various products, platforms and ServiceNow offerings,
market trends including other competitor enterprise products.
3. Should have a deep understanding of ServiceNow system integrators eco-system,
competitive positioning and market share.
4. Should have experience in handling global responsibility (US, Europe, UK, APAC
Regions)
5. Should have experience in multiple accounts management with P&L responsibility.
6. Responsible to drive delivery
a. Successful client implementation and drive high CSS and CSAT
b. Responsible to drive capability building.
a. Bridging the skill gap needed to deliver projects.
b. Building expertise on new product areas and adjacencies
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