Mgr, Technical Support, Cloud
5 days ago
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career It’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Operational Leadership and Team Management: Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements Strategic Collaboration and Accountability: Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions Change and Crisis Management: Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support Anticipate and proactively manage escalations at the case and
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Mgr, Technical Support, Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Mgr, Technical Support, Cloud
15 hours ago
bangalore district, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
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Senior Technical Support Engineer-Cloud
4 weeks ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Staff Technical Support Engineer, Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeCompany Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
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Senior Salesforce Business Analyst
7 hours ago
bangalore, India Cloud Epitome Full timePlease apply only if you are an Immediate Joiner: Notice Period(0-15days) Role Summary As a Business Analyst on our Sales Cloud Team, you'll be the first point of contact for all Sales Cloud requests. You'll play a critical role in ensuring our request queue is well-managed and that our team is focused on solving the most impactful problems. Your main...
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Staff Technical Support Engineer, Cloud
4 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a...
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bangalore, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel ExpertExperience Level: 20+ years (with 8+ years in AI/ML system architecture)Location: RemoteEmployment Type: Full-TimeJob Summary:We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial Intelligence,...
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Staff Technical Support Engineer, Cloud
3 days ago
Bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We...
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Staff Technical Support Engineer, Cloud
3 days ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for the better. We are a...
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AI Solutions Architect
2 weeks ago
bangalore, India Tek Support Full timeJob Title: AI Solutions Architect – Technical Interview Panel Expert Experience Level: 20+ years (with 8+ years in AI/ML system architecture) Location: Remote Employment Type: Full-Time Job Summary: We are looking for a highly experienced AI Solutions Architect to serve as a Technical Interview Panel Expert for evaluating candidates in Artificial...
