Mgr, Technical Support, Cloud
7 days ago
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career It’s not about making a sale. It’s about providing the most secure environment for our customers’ digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team that will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your team’s support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals while meeting the needs of the customers. Your Impact Operational Leadership and Team Management: Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations Technical Oversight and Customer Engagement: Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements Strategic Collaboration and Accountability: Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions Change and Crisis Management: Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support Anticipate and proactively manage escalations at the case and
-
Mgr, Technical Support, Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Mgr, Technical Support, Cloud
1 day ago
bangalore district, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...
-
Mgr, Technical Support, Cloud
3 days ago
bangalore, India Palo Alto Networks Full timeOur Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Mgr, Technical Support, Cloud
7 days ago
Bangalore, India Palo Alto Networks Full timeAt Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. That’s...
-
Staff Technical Support Engineer, Cloud
2 weeks ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Senior Technical Support Engineer-Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Senior Technical Support Engineer-Cloud
1 week ago
bangalore, India Palo Alto Networks Full timeOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
-
Mgr, Cloud Ops
3 weeks ago
Bangalore, Karnataka, India Standard Chartered Full timeJob Summary Technology powers Standard Chartered Bank s vision and strategic agenda through the provision of innovative and efficient technology solutions we will deliver greater value to our business stakeholders we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners Technology...
-
Technical support specialist
4 weeks ago
Bangalore, India Auscomp Computers Pty Ltd Full timeJob Title: Technical Support – Microsoft Cloud Solution Provider Company Description: Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operated distributor and technology integrator , with an offshore office located in Bangalore, India . Servicing over 5,000 resellers across Australia, we operate from warehouses in...
-
Technical Support Specialist
6 days ago
bangalore, India NIKSUN Full timeJob Title: Junior Engineer, Technical Support, tier 2 NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...
