Tagetik Support Consultant

3 days ago

Bengaluru, India Huron Full time

Responsibilities:2+ years of experience in finance technology or consulting, with at least 1-2 end-to-end EPM implementationsHands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.Train and mentor junior team members; contribute to knowledge management and process improvement.Participate in release management, patch deployment, configuration changes, and user training.Translate business and technical requirements into scalable support models and system fixes.Document and track issues and solutions to improve future response times and reduce repeat incidents.Conduct root cause analysis and drive system stability through proactive monitoring and adjustments.Participate in ongoing enhancement projects and drive continuous improvement for supported solutions.Preferences:Proven experience working within a global delivery model, coordinating with remote teams across time zones.Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.Adaptable and eager to learn new technologies, tools, and delivery methodologies.Bachelor’s degree in a relevant field or equivalent practical experience.Willingness to travel up to 80% as needed.Location: Bangalore/Chennai/Pune/Noida/Jaipur

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