Italian Service Desk
15 hours ago
About the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries efficiently.Key Responsibilities- Act as the first point of contact for end-users requiring IT assistance via phone, email, chat, or ticketing systems.- Provide technical support in Italian ensuring timely and effective resolution of incidents and service requests.- Troubleshoot and resolve issues related to:- Operating systems (Windows, MacOS)- Hardware (desktops, laptops, printers, peripherals)- Software applications (MS Office, collaboration tools, ERP/CRM systems)- Network connectivity and VPN- Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure.- Log, track, and document support requests in the IT Service Management (ITSM) tool.- Ensure adherence to SLA (Service Level Agreements) and ITIL best practices.- Contribute to knowledge base creation and process improvement initiatives.- Provide excellent customer service while managing multiple priorities in a fast-paced environment.Required Skills & Qualifications- 3–6 years of experience in Service Desk / IT Helpdesk / Technical Support roles.- A minimum of B2 Proficiency in Spoken Italian language, with professional fluency in English.- Strong troubleshooting skills across hardware, software, and network domains.- Hands-on experience with ITSM tools (ServiceNow, Remedy, JIRA, or similar).- Familiarity with ITIL processes (Incident, Problem, and Request Management).- Ability to work in a global support environment, handling cross-regional tickets.- Excellent communication, interpersonal, and customer service skills.- Strong problem-solving mindset with attention to detail.Preferred Qualifications- ITIL Foundation certification.- Experience in supporting enterprise environments with multilingual support.- Knowledge of Active Directory, Exchange, and Office 365 administration.- Experience in remote troubleshooting tools and techniques.
-
Italian Service Desk
10 hours ago
Bengaluru, India ITC Infotech Full timeAbout the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
-
Italian Service Desk
11 hours ago
Bengaluru, India ITC Infotech Full timeAbout the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
-
Italian Service Desk
9 hours ago
Bengaluru, India ITC Infotech Full timeAbout the Role We are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
-
Italian Service Desk
23 hours ago
Bengaluru, Karnataka, India ITC Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are seeking an experiencedItalianService Desk Analystwith strong proficiency inItalianto provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries efficiently.Key...
-
Italian Service Desk
2 days ago
Bengaluru, Karnataka, India, Karnataka ITC Infotech Full timeAbout the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...
-
IT Service Desk Italian
1 week ago
Bengaluru, Karnataka, India ITC Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities: 4 - 6 yrs. Italian language proficiency is required. Act as the first point of contact for end-users via phone, email, chat, or ticketing system. Log, track, and manage incidents, service requests, and escalations in the ITSM tool. Provide remote troubleshooting for desktops, laptops, applications, network, and other IT-related issues....
-
IT Service Desk
1 week ago
Bengaluru, Karnataka, India Natobotics Technologies Private Limited Full time**Job description** Role**:IT Service Desk** Location**:Bangalore, Chennai** Rotational Shift: Work from office Level - PA Max CTC - 6.5 LPA Experience:2 years - _ Service Desk JD for the opening at Bangalore/Chennai location. - IT Service Desk (Voice process) role for healthcare project. - Should be familiar with basic Citrix, Vmware, Outlook,...
-
Service Desk
5 days ago
Bengaluru, India Blue Ocean Ventures Full time**Service Desk**: **Experience: 4-6 Yrs** **Band: B2** **Location: Hyderabad** - Experience in imparting training sessions e-learning and physical classroom sessions. - Have 4 yrs of experience working as a service desk trainer - Provide training schedules and agendas - Prepare training materials and sessions, in groups or individually. - Willing to work...
-
Customer Service Representative
4 days ago
Bengaluru, India The Customization Group Full timeWe are Make IT Real Tech!An information technology firm that provides consulting services in IT, software, and advanced areas such as Artificial Intelligence. Our global team of experts is committed to creating AI-driven workflows and solutions that enhance efficiency across the manufacturing, supply chain management, and e-commerce space. By leveraging...
-
Customer Service Representative
2 days ago
Bengaluru, India The Customization Group Full timeWe are Make IT Real Tech!An information technology firm that provides consulting services in IT, software, and advanced areas such as Artificial Intelligence. Our global team of experts is committed to creating AI-driven workflows and solutions that enhance efficiency across the manufacturing, supply chain management, and e-commerce space. By leveraging...
