WNS | Deputy Manager

3 days ago


delhi, India WNS Full time
Job Description Manage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.
Lead a team of Quality Analysts & leads.
Ensure the QA team deliverables are executed timely and accurately.
Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all processes and ensure team meets clients expectations.
Identify and drive continuous improvement projects to improve process & business performance.
Lead or Mentor Six Sigma (DMAIC/8D), LEAN (VSM), Kaizen Projects within F&A vertical.
Work as change agent and liaise with functional / vertical managers to accept and agree the need for change.
Involve in defining SLA/KPI as per process scope, baseline the targets and finalize with internal and external stakeholders (Ensure metrics reflects true health of process end to end).
Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics (Brainwaves, Kaizen).
Design, Develop and Deliver Quality on FnA product and process, in the area of Insurance business.
Adhere to signed off Quality Standard Documents, Governance Plans and other prescribed regulations.
Drive quality related activities, Calls / Back Office Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
Facilitate sharing of best practices from within and outside the organization and implement them.
Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
Create and manage performance dashboards, which depict business and ops metrics clearly.
Qualifications
B.Com
Black Belt / Green Belt Certified

  • delhi, India WNS Full time

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • Delhi, India WNS Full time

    About the CompanyWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • Delhi, India WNS Full time

    About the CompanyWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • Delhi, Delhi, India WNS Full time

    About WNSWNS is a leading provider of business process management services, delivering solutions that drive business value and improve operational efficiency.


  • Delhi, India WNS Full time

    Job Description1. Risk assessments :• Office safety considering local norms and design guidelines such as NBC, IE Standards, NFPA, etc.• Maintenance of the critical utility systems as per guidelines set by the equipment manufacturer.• Conduct the predictive analysis of the critical utility systems (Electrical, Mechanical, etc.).• Prepare a detailed...

  • WNS | Deputy Manager

    2 weeks ago


    Delhi, India WNS Full time

    Job DescriptionManage end to end Quality for the aligned Finance and Accounting (FnA) processes, including new hire and BAU intervention.Lead a team of Quality Analysts & leads.Ensure the QA team deliverables are executed timely and accurately.Devise sampling strategy, Calibration method, ISO compliance, Customer complaint / Incident management across all...


  • Delhi, India WNS Full time

    Job Description:Ø Deploying Forex hedging strategies to mitigate the risk of adverse currency movements and Forex management covering related compliances there onØ Supporting front office on deal confirmation, to manage end to end FX operations for the group, setting up fx limits with banks and FX related compliancesØ Implementation of Hedge Accounting...


  • Delhi, Delhi, India WNS Full time

    About WNS: We are a leading business process management company that helps organizations enhance their customer experience and build operational excellence.

  • WNS | Assistant

    6 days ago


    Delhi, India WNS Full time

    Monthly WO Review, adjusting, & Invoicing Weekly Invoice Import Billable IPS invoices into NS( Net Suite)Monthly Invoice Recon Daily Review of Duplicate PO report Customer Refund inquiries and New Employee set-up Review New, Amended, Terminated, & API Contract Terms Prepare AR Related Credit Memos or Client Refunds entriesPrepare and Send Work Order Deadline...


  • Delhi, India WNS Full time

    Assistant Manager – Training Job Summary - To identify training needs and manage/co-ordinate/plan/deliver and monitor Communications, Culture orientation, process training & upskilling programmers for all employees-Reporting to Group Manager / Sr. Group Manager – Training - Ensuring strict and absolute compliance to the training governance plan of the...


  • Delhi, India WNS Full time

    Total Work Experience (in years) :-15 yearsEducational Qualification :- Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office .Should be able to use business communication and presentation skill.Prior Team handling experience along with...

  • Sr. Associate

    2 weeks ago


    Delhi, India WNS Full time

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Assistant Manager

    4 days ago


    Delhi, India WNS Full time

    Review and approve the sampling strategy that suits the business requirement Ø Decide on the Calibration Process and variance targetØ Review and approve the Quality Standard DocumentØ Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)Ø Ensure that the Quality Process adheres to the...

  • Brand Manager

    3 hours ago


    Delhi, India WNS Full time

    Job DescriptionPosition Overview: We are seeking a highly motivated and experienced Go-to-Market (GTM) Manager with 7+ years of experience in in the analytics or technology space.The ideal candidate will have a proven track record of developing and executing successful go-to-market strategies, and driving revenue growth initiatives.As a GTM Manager at WNS...

  • Finance Manager

    5 days ago


    Delhi, India WNS Full time

    Total Work Experience (in years) :-15 yearsEducational Qualification :-Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-- Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office .- Should be able to use business communication and presentation skill.- Prior Team handling experience along with...

  • Finance Manager

    4 days ago


    Delhi, India WNS Full time

    Total Work Experience (in years) :-15 yearsEducational Qualification :- Accounting Degree / Commerce Graduate / MBA FinanceDomain Experience:-Having 10 to 12years of experience in AP, GL and AR domain and having exposure in ERP and MS Office .Should be able to use business communication and presentation skill.Prior Team handling experience along with...

  • Deputy Manager

    5 days ago


    Delhi, India Radical Minds Technologies Pvt. Ltd. Full time

    Company DescriptionRadical Minds at Bengaluru, leverages its team of highly qualified and experienced professionals to address clients' present challenges and prepare them for the future. The company delivers comprehensive client solutions across various industry verticals, providing operational excellence and deep industry knowledge.Role DescriptionThis is...


  • Delhi, India WNS Full time

    WNS is Hiring for GurugramKSS- Digital Marketing (GoogleAds)Job Description-- Knowledge of managing SEM, PPC, Campaign creation- Thorough product knowledge of Google Ads- Should be clear with Fundamentals, Search, Display, Mobile, YouTube, Shopping and Analytics- Pay Per Click and knowledge of other Digital Marketing terminologies- Pitch and impact assigned...


  • delhi, India One Group Developers Full time

    Job description Company Description ONE Group Developers is a renowned name in the Real Estate industry. The company has a track record of timely project deliveries and is highly regarded in the industry. Role Description This is a full-time on-site role for a Deputy Marketing Manager at One Group Developers in CP, New Delhi. The Deputy Marketing...


  • delhi, India One Group Developers Full time

    Job descriptionCompany DescriptionONE Group Developers is a renowned name in the Real Estate industry. The company has a track record of timely project deliveries and is highly regarded in the industry.Role DescriptionThis is a full-time on-site role for a Deputy Marketing Manager at One Group Developers in CP, New Delhi. The Deputy Marketing Manager...